IT Support Help Desk

Ultipro; Tucson, Northern (AZ, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

The IT Support Help Desk position at R.E. Darling Co., Inc. is an hourly Grade 30 position within the Information Technology & Systems team in Tucson, AZ.

It focuses on first-tier troubleshooting for hardware, software, mobile devices, and ERP issues, and includes logging and maintaining support calls and generating forms and templates. This role requires basic analytical and technical skills, along with strong communication to interact with colleagues at all levels across the organization.

Qualifications

• Associates Degree in Computer Science or Related Field, or equivalent technical certification.
• Basic technical hardware skills.
• Basic proficiency in Microsoft Office Suite, Project, Visio and Adobe Acrobat.

Responsibilities

• First tier level troubleshooting for hardware, software, mobile devices and ERP issues.
• Provide status of support calls to end users.
• Generation/maintenance of electronic forms and templates.
• Assist IT Department team as needed.
• Perform other duties as assigned.

Skills

Basic troubleshooting

Communication skills

Analytical thinking

Education

Associates Degree in Computer Science or Related Field

Tools

Ticketing software

Microsoft Office Suite

Project

Visio

Adobe Acrobat

Job description

General Description:

The IT Support Help Desk is an hourly, Grade 30 position reporting to the Information Technology & Systems Manager. The IT Support Help Desk serves as the first tier level of troubleshooting hardware, software, phones, mobile devices and elementary ERP issues and troubleshooting is responsible for logging, maintaining and providing status for support calls to the IT department. The IT Support Help Desk will generate and maintain electronic forms and templates as required and assist the IT Department team as needed. The position requires basic analytical and technical skills. The IT Support Help Desk interacts with people in all levels of the organization; therefore good communication skills are also required.

Primary Responsibilities:

• First tier level troubleshooting for hardware, software, mobile devices and elementary ERP issues.
• Provide status of support calls to end users
• Generation/maintenance of electronic forms and templates
• Assist IT Department team as needed
• Perform other duties as assigned

Education and Experience Requirements:

• Associates Degree in Computer Science or Related Field, or equivalent technical certification
• Basic technical hardware skills
• Basic proficiency in Microsoft Office Suite, Project, Visio and Adobe Acrobat

Specific Tasks and Focus Areas:

• Basic troubleshooting of hardware, software, mobile devices and elementary ERP issues
• Enter support call into ticketing software
• Attach associated documents/email to support issue
• Determine severity of issue
• Provide status of support calls to end user
  • Generate reports for open support issues
• Generation/maintenance of electronic forms and templates
  • Generate and maintain fillable and static forms
  • Generate and maintain software templates
• Assist IT Department team as needed
  • Provide help when needed to other members of the IT Department

“AA/EOE/W/M/Vet/Disable”

R.E. Darling Co., Inc. is an equal opportunity employer. All qualified applicants will receive consideration of employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as protected veteran, among other things, or status as qualified individual with disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.