IT Helpdesk

Creative Financial Staffing, LLC; Fort Wayne (IN); On-site; USD 55,000 - 68,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking an IT Helpdesk professional to provide first-line support for a high-growth manufacturing plant in Indiana. You will assist with Windows OS, Microsoft 365, printers, and peripheral devices, handling password resets and AD user management.

Join a hands-on team supporting shop floor expansions, collaborating with an experienced IT manager. Strong communication and customer service are essential for success in this role.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Basic knowledge of Windows operating systems and Microsoft Office applications.
• Ability to diagnose and troubleshoot technical issues.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first-line technical support to employees via phone, email, and ticketing system.
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365, printers, and peripheral devices.
• Assist with password resets, account creation, and user management in Active Directory.
• Install, configure, and deploy desktop and laptop hardware.
• Escalate complex technical issues to senior IT staff when necessary.
• Track, document, and update support tickets accurately.
• Assist with workstation setups for new employees.
• Support basic networking and connectivity troubleshooting.
• Maintain a high level of customer service and professionalism.

Skills

Customer service

Communication

Windows OS

Microsoft Office

Troubleshooting

Organization

Problem-solving

Teamwork

Independence

Education

High school diploma

Tools

Active Directory

Ticketing system

Windows OS

Microsoft 365

Printers

Job description

IT Helpdesk

Pay: $55,000 – $68,000

Why This Opportunity Stands Out:

• Critical hands-on role supporting a high-growth, state-of-the-art manufacturing plant
• Direct impact: keep business operations running smoothly during major shop floor expansions
• Work with a long-tenured IT manager who values clear direction, teamwork, and learning on the job
• Chance to gain high-visibility experience on transformative tech projects

Key Responsibilities:

• Provide first-line technical support to employees via phone, email, and ticketing system.
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365, printers, and peripheral devices.
• Assist with password resets, account creation, and user management in Active Directory.
• Install, configure, and deploy desktop and laptop hardware.
• Escalate complex technical issues to senior IT staff when necessary.
• Track, document, and update support tickets accurately.
• Assist with workstation setups for new employees.
• Support basic networking and connectivity troubleshooting.
• Maintain a high level of customer service and professionalism.

Must-Have Skills/Experience

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Basic knowledge of Windows operating systems and Microsoft Office applications.
• Ability to diagnose and troubleshoot technical issues.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.

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