System Support Engineer

Themesoft Inc.; Nashville (TN); Hybride; USD 60 000 - 80 000; Temps partiel

Résumé du poste

A tech company in Tennessee is seeking a LARS Support Specialist to maintain the Licensure and Regulation System. Responsibilities include resolving system issues, processing change requests, and collaborating with various teams. Ideal candidates will have strong customer service skills and experience with IT support workflows. The role is primarily in-person with potential remote work after training.

Qualifications

• Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests.
• Experience working with multiple teams including application coordinators, trainers, and QA personnel.
• Ability to clearly document system changes, maintain logs, and communicate status updates effectively.

Responsabilités

• Maintain the Licensure and Regulation System and external help desk system.
• Proactively resolve system issues and process change requests efficiently.
• Implement solutions as directed under general supervision.

Connaissances

Customer Service & User Support

Cross-Functional Collaboration

Professional Documentation & Reporting

Help Desk Support

Licensing & Regulatory Systems

Application Support

Configuration & System Administration

Data Management & Documentation

Outils

Zendesk

ServiceNow

SharePoint

Description du poste

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Direct message the job poster from Themesoft Inc.

Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.

Schedule: Monday–Friday, 8:00 AM–5:00 PM CST

Location:IN PERSON, with the potential for remote work upon completion of training and demonstrated proficiency

• Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests
• Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel
• Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively

Technical Knowledge & Skills

• Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
• Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies
• Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management
• Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows
• Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint

Thank you

Vinod

[e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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