Information Technology Technician

Lamb-Star Engineering; Frisco (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with employer match

Tuition reimbursement

Flexible time off policy

Inclusive work environment

Job summary

Lamb-Star Engineering is seeking an IT Technician to manage and maintain Windows-based systems and provide technical support. The ideal candidate will have experience with Office 365, Active Directory, and network troubleshooting. This role offers a competitive salary and a comprehensive benefits package, promoting a healthy work-life balance.

Qualifications

• Proven experience as an IT Technician or System Administrator.
• Strong experience with Office 365 management.
• Proficiency in managing Windows Server environments.

Responsibilities

• Manage and maintain Windows-based servers and network devices.
• Provide technical support for internal staff.
• Oversee backup systems and disaster recovery protocols.

Skills

System Administration

Network Troubleshooting

Technical Support

Active Directory

Office 365 Management

Job description

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• Manage and maintain Windows-based servers, workstations, and network devices.
• Provide technical support and troubleshooting for internal staff on hardware, software, and network issues.
• Ensure system performance is optimized and monitor systems for potential issues.
• Manage user accounts, permissions, and security settings via Active Directory (AD).

Office 365 Technical Support

• Provide ongoing support and administration for Office 365 (Exchange Online, SharePoint, OneDrive, Teams, etc.).
• Manage user licenses, email configurations, and troubleshooting Office 365 applications.
• Assist in configuring and deploying Office 365 apps to internal users.

Backup & Disaster Recovery Management

• Oversee and maintain backup systems (cloud and on-premises), ensuring regular backups and effective disaster recovery protocols.
• Test and verify backup and recovery procedures to ensure business continuity.

Patch Management

• Manage and apply security patches and updates to Windows operating systems, third-party applications, and server environments.
• Utilize automated patch management tools to streamline update processes.
• Manage and configure Azure cloud resources including virtual machines, storage, and networking components.
• Administer Microsoft Entra ID, VPNs, and site-to-site connectivity.
• Monitor the health and performance of cloud-based systems and troubleshoot cloud infrastructure issues.

Network and Security Support

• Administer network security measures, including firewall management (Meraki, Fortinet) and monitoring of traffic.
• Assist with the configuration and maintenance of Meraki and Fortinet hardware for secure, high-performance network operations.

Documentation & Reporting

• Maintain and update technical documentation on systems, configurations, and procedures.
• Generate and present regular reports on system performance, patch compliance, backup status, and security measures.

General IT Support & Troubleshooting

• Provide technical support to internal staff for various software and hardware issues.
• Collaborate with other IT team members to enhance system reliability and troubleshoot issues.

Required Qualifications

• Proven experience as an IT Technician, System Administrator, or similar role with a focus on system and network administration.
• Strong experience with Office 365 management (including Exchange Online, SharePoint, OneDrive, Teams).
• Proficiency in managing Windows Server environments (installation, configuration, and maintenance).
• Experience with backup management solutions (cloud-based and on-premises).
• Familiarity with patch management tools and security patching protocols.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs) and network troubleshooting skills.
• Hands-on experience with Active Directory (AD), Group Policy, and LDAP.
• Ability to work well in a team environment, demonstrate strong problem-solving and communication skills.

Preferred Qualifications

• Certifications: Microsoft Certified: Azure Administrator Associate, CompTIA Network+, or Cisco Certified Network Associate (CCNA).
• Experience with Meraki and Fortinet network hardware (firewalls, switches, VPNs).
• Experience with Veeam backup and recovery.
• Familiarity with NinjaOne RMM or relevant RMMs (Remote Monitoring & Management) for systems management and endpoint monitoring
• Experience working with Bentley Systems Software (or other engineering-focused software suites).
• Knowledge of ITIL or similar IT service management frameworks.

About Lamb-Star Engineering

At Lamb-Star Engineering, we don’t just design infrastructure - we shape the future of transportation. Since 2005, we’ve tackled the most complex engineering challenges, delivering innovative solutions that move communities forward. Our team thrives on pushing boundaries, thinking creatively, and making an impact that lasts.

Here, your career isn’t just a job - it’s a journey. We believe in challenging work that fuels your passion and a work environment that supports your life beyond the office.

Our "Experience Life/Work Balance" philosophy means you can do career-defining work and still make the little league game, enjoy long weekends, and pursue your passions.

We’re growing fast and looking for talented, driven professionals who want to be part of something bigger. If you’re ready to innovate, collaborate, and make a real difference, let’s build the future together.

Comprehensive Benefits: Lamb-Star offers a range of benefits, including medical, dental, and vision coverage. These, along with others, are selected to support employees' health and well-being.

Life-Work Balance: Lamb-Star has a flexible time off policy and encourages our employees to have a life outside of work. We value your well-being and recognize the importance of maintaining a healthy life-work balance.

401(k) Plan and Profit-Sharing: Lamb-Star provides a 401(k) plan with employer-match contributions and generous profit-sharing at all levels. We are committed to helping our employees plan for their financial future and share in the company's success.

Tuition Reimbursement: We encourage continuous learning and growth by offering tuition reimbursement.

Inclusive Work Environment: Lamb-Star promotes an inclusive work environment where employees at all levels, from interns to department heads, work together as one team. We pride ourselves on having a collaborative and supportive workplace culture.

Community Involvement: We give back to our communities through the Lamb-Star Foundation, which provides opportunities to assist programs and people in need. We are committed to social responsibility and engagement in our communities and want to make a positive impact beyond Lamb-Star.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Civil Engineering and IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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