IT Hardware Technician

Dynamic Lifecycle Innovations; Onalaska (WI); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

3 weeks PTO (year 1)

8 paid holidays

Health benefits

401k match

Career growth opportunities

Job summary

Dynamic Lifecycle Innovations in Onalaska, WI seeks a Hands-On Hardware & Production Specialist to work with IT hardware, servers, networking gear, Apple devices, and other electronics in a fast-paced production environment.

This is not a traditional IT helpdesk role; you’ll test, diagnose, and process equipment, document results, and contribute to continuous improvement while meeting production goals. The position offers a competitive hourly wage, benefits, and growth opportunities.

Qualifications

• High school diploma or equivalent.
• Basic understanding of computer hardware.
• Knowledge of computer refurbishing and repair processes.
• Knowledge of networking equipment, servers, Apple devices, and other IT hardware components.
• Strong hardware troubleshooting and diagnostic abilities.
• Advanced problem-solving and critical-thinking skills.
• Strong work ethic and integrity.
• Advanced computer operation skills.
• High attention to detail and strong organizational skills.
• Analytical mindset with the ability to work both independently and as part of a team.
• Willingness and ability to learn new processes and equipment.
• Ability to use basic hand tools.
• Ability to positively navigate and adapt to change.

Responsibilities

• Process IT hardware and other production material according to defined procedures while consistently achieving production goals.
• Work with complex IT equipment, including Apple devices, servers, networking equipment, and miscellaneous electronics.
• Verify customer requirements and use hand tools and software programs to accurately process and track material.
• Perform advanced IT hardware diagnostics to identify, analyze, and resolve complex hardware issues.
• Document and maintain production results using ERP systems, worksheets, and other software applications.
• Evaluate equipment and processes with an understanding of how time, resources, and product value impact profitability.
• Bring a continuous improvement mindset to your work by supporting and championing positive changes.
• Serve as a subject matter expert within your areas of expertise when appropriate.
• Flex into Sort Technician and Refurbishing Technician processes as business needs arise.

Skills

Basic computer hardware

Networking equipment

Apple devices

Troubleshooting

Hands-on hardware

Education

High school diploma or equivalent

Tools

ERP systems

Hand tools

Job description

Hands-On Hardware & Production Role – Not an IT Support Position

Work Location: Onalaska, WI

Compensation: $22.75 - $27.00/hour (dependent upon experience), wage increase eligible twice annually

Schedule: Monday – Thursday, 6:00 am – 4:30 pm | No mandatory overtime, nights, or weekends!

We Offer

• 3 weeks PTO in year one (4 weeks in year two!)
• 8 paid holidays
• Health benefits starting the 1st of the month after you're hired
• 401k match
• Career growth, training opportunities, and much more!

What You'll Do

If you enjoy getting hands-on with computers, servers, networking equipment, Apple devices, and other electronics, this could be a great fit. This is a specialized production technician role where you'll use your technical aptitude and knowledge of IT hardware to test, diagnose, troubleshoot, and process a variety of electronic equipment.

This is not a traditional IT position. You won't be working a help desk or providing end-user IT support. Instead, you'll work hands-on with IT hardware in a fast-paced, rate-based warehouse and production environment.

In this role, you'll:

• Process IT hardware and other production material according to defined procedures while consistently achieving production goals
• Work with complex IT equipment, including Apple devices, servers, networking equipment, and miscellaneous electronics
• Verify customer requirements and use hand tools and software programs to accurately process and track material
• Perform advanced IT hardware diagnostics to identify, analyze, and resolve complex hardware issues
• Document and maintain production results using ERP systems, worksheets, and other software applications
• Evaluate equipment and processes with an understanding of how time, resources, and product value impact profitability
• Bring a continuous improvement mindset to your work by supporting and championing positive changes
• Serve as a subject matter expert within your areas of expertise when appropriate
• Flex into Sort Technician and Refurbishing Technician processes as business needs arise

What We're Looking For

• High school diploma or equivalent
• Basic understanding of computer hardware
• Knowledge of computer refurbishing and repair processes
• Knowledge of networking equipment, servers, Apple devices, and other IT hardware components
• Strong hardware troubleshooting and diagnostic abilities
• Advanced problem-solving and critical-thinking skills
• Strong work ethic and integrity
• Advanced computer operation skills
• High attention to detail and strong organizational skills
• Analytical mindset with the ability to work both independently and as part of a team
• Willingness and ability to learn new processes and equipment
• Ability to use basic hand tools
• Ability to positively navigate and adapt to change

Even better if you have:

• Experience troubleshooting both hardware and software issues
• Spreadsheet and database entry experience
• Intermediate math skills
• Ability to track and interpret production numbers
• Knowledge of how to recognize valuable electronic equipment
• Experience managing small continuous improvement projects

What Your Work Environment Will Be Like

• Fast-paced, rate-based warehouse and production environment
• Hands-on work with computers, servers, networking equipment, Apple devices, and other electronics
• Standing for the duration of the shift
• Continuously exerting up to 20 pounds of force
• Occasionally lifting or exerting up to 50 pounds of force
• Regular use of basic hand tools
• Combination of independent work and collaboration with other team members

Who We Are

At Dynamic Lifecycle Innovations, we help protect the planet by giving electronics their next best life. From recycling and data security to keeping materials out of landfills—we're proud to do work that makes a difference.

We believe our team is everything. That's why we create jobs you'll enjoy—where you're supported, respected, and part of something bigger.

Want to hear it from the people who work here? Check out our Great Place to Work® page to see what our team members have to say.

How We Hire: The Head, Heart, and Hands

At Dynamic, we know great team members bring more than just experience—they bring their whole selves.

Head – How you naturally work and solve problems

Heart – What motivates you and what you care about

Hands – The skills and experience you bring (or want to build)

That's why we invite all candidates to complete our short Predictive Index (PI) assessment. It's quick (less than 20 minutes) and totally optional—but we encourage it! It helps us understand how you think and work best.

Why Join Us?

• Award-Winning Culture – Certified Great Place to Work® since 2017
• Values-Driven – We live our core values every day
• Environmental Impact – Help give electronics their next best life
• Innovation Encouraged – Your ideas are welcome here
• Career Growth – Access to professional development and advancement opportunities

Dynamic Lifecycle Innovations is an equal opportunity employer and is committed to providing fair employment opportunities for all based on merit. For positions subject to state contract requirements, we adhere to state affirmative action obligations and take proactive steps to ensure equal opportunity in our hiring practices. We do not discriminate or make any employment decisions on the basis of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic protected by law.