IT Governance & Business Process Manager

TheCorporate LLC; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

MTA is seeking an IT Governance & Business Process Manager to oversee the development, implementation, and enforcement of IT policies, procedures, internal controls, and audits across the IT department. The role also includes reviewing existing policies and proposing updates to mitigate business risk.

The successful candidate will collaborate with the Executive Offices to issue documents and will develop IT communications programs for staff to measure success and ensure compliance.

Qualifications

• Lean Six Sigma Green Belt or Black Belt certified
• Experience in Business Process Modelling with MS Visio
• Excellent oral, written, presentation, and communication skills
• Proficiency with MS Office 2013 (Word, Excel, PowerPoint)
• Proficiency with SharePoint 2010 or higher
• Familiarity with Microsoft Project 2010 or higher
• Excellent interpersonal skills across all levels
• Strong analytical and problem-solving skills
• Ability to prioritize and meet deadlines in a fast-paced environment
• Familiarity with creating SOPs and documenting key process requirements

Responsibilities

• Oversee development and enforcement of IT policies, procedures, controls and audits
• Review asset policy and related procedures for revisions
• Identify and implement new policies and controls to mitigate business risk
• Develop IT communications programs and measure their effectiveness

Skills

Lean Six Sigma

Business Process Modelling

MS Visio

Communication skills

Analytical thinking

Project management

Leadership

Prioritization under pressure

Root-cause analysis

Value stream mapping

Education

Lean Six Sigma Green Belt & Black Belt (certified)

Tools

MS Visio

MS Office 2013

SharePoint 2010+

MS Project 2010+

Job description

Job Title: IT Governance & Business Process Manager

Client Name: MTA

Location: 2 Broadway - MTA Headquarters Hybrid

Duration: Long term

Interview Mode: Phone then Video

Summary

This role is responsible for overseeing the development, implementation, and enforcement of policies, procedures, internal controls and audits within MTA's IT Department. This includes review of existing items that may need to be revised or rescinded (e.g., asset policy and procedures), as well as identification of any new polices, procedures, or controls needed to appropriately evaluate, mitigate, and manage business risk. This role collaborates with the Executive Offices to develop and issue these documents as needed. This position will develop IT communications programs for MTA and IT staff based on themes and take the necessary steps to deliver and measure the success of such programs.

Qualifications, Experience, and Education

• Preferred certified Lean Six Sigma Green Belt & Black Belt from an accredited institution or training company.
• Years of experience in Business Process Modelling (& management) with MS Visio is required.
• Excellent oral, written, presentation, and communication skills
• Proficiency with Microsoft Office 2013 (Word, Excel, PowerPoint)
• Proficiency with Microsoft SharePoint version 2010 or higher
• Familiarity with Microsoft Project version 2010 or higher
• Excellent inter-personal skills including the ability to work with individuals at all levels of the organization
• Strong analytical and problem-solving skills
• Ability to effectively prioritize and execute in a high-pressure environment
• Ability to independently set priorities and meet deadlines in a fast-paced environment, a self-starter
• Familiarity with creating Standard Operating Procedures (SOP's) and documenting key process requirements and can produce sample work upon request to the MTA
• General Knowledge of public mass transit assets & operations
• Expert Knowledge of lean methods, waste elimination, 5S, total productive maintenance, flow, and error proofing
• Ability to perform root-cause analysis and value stream mapping
• Led Kaizen or CI events and or improvement teams and implemented lean manufacturing techniques.
• Strong Problem Solving & analytical skills
• Strong Project Management, coordination and multi-tasking skills
• Strong Leadership skills with the ability to develop, motivate and foster teamwork
• Strong ability to exercise a reasonable level or in-depth judgement and decision making
• Strong Verbal and written communication skills
• Excellent organizational & planning skills with attention to detail
• Must be able to work in a fast-paced environment
• Must be able to prepare concise and insightful reports in a timely manner
• Strong interpersonal skills with the ability to interact with all levels in the company & outside agencies
• Working knowledge of Microsoft office (Work, EXCEL, Visio, Access, etc).
• Proficient in MS VISIO for process mapping