Senior Business Process / Transformation Manager

Innovee Consulting LLC; New York (NY); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Innovee Consulting LLC is seeking a Senior Business Process / Transformation Manager in New York, NY. The role is hybrid (3 days onsite, 2 days remote) and long-term, focusing on driving transformational initiatives and IT process optimization across the department.

The ideal candidate has an MBA (or equivalent), 10+ years of business experience, and strong Lean/Six Sigma credentials, with proven leadership and cross-functional collaboration skills.

Qualifications

• MBA preferred with minimum 10 years of business experience.
• LEAN certification / Six Sigma training or comparable required.
• Demonstrated analytical capabilities and quantitative skills.
• Ability to collaborate with a wide variety of stakeholders at all levels of a large organization.

Responsibilities

• Collaborate with leadership to develop, monitor, and implement transformational initiatives.
• Identify IT process improvements and address operational bottlenecks.
• Improve departmental efficiency by formalizing procedures and business processes; conduct reviews and risk assessments.
• Prepare and present business cases, findings, benefits and recommendations to leadership.
• Track priorities, assist staff with work plans, and escalate issues as needed.
• Demonstrate hands-on involvement in large IT programs and change management.

Skills

Change Management

Problem Solving

Advanced Communication Skills

Project Management

Quantitative Analysis

Communications

Six Sigma

Education

MBA preferred

LEAN certification / Six Sigma training

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Project

Microsoft Visio

Job description

Role: Senior Business Process / Transformation Manager

Location: New York, NY (Hybrid - 3 Days Onsite / 2 Days Remote)

Duration: Long Term

Key Responsibilities

• Work closely and collaboratively with the department's leadership team to develop, track/monitor, and implement transformational initiatives
• Identify areas for IT process improvement and develop strategies to address them while also resolving operational bottlenecks as they arise.
• Spearhead efforts to improve the operational efficiency of the department, including formalizing and streamlining procedures and business processes. Conduct process reviews, SOP reviews, risk profiles, and SLAS to help identify risk and opportunities across core business processes
• Assist in the due diligence, and operational reviews in the departments and formulate recommendations on process improvement initiatives Prepare and present business cases, findings, benefits and recommendations in various formats and at various levels regarding business units in need of transformation or BPM
• Compile and track departmental priorities, assist department staff in developing work plans, monitor and report on key initiatives, and elevate issues to leadership as appropriate.
• Additionally, the candidate should be able to demonstrate a history of hands‑on involvement in large programs involving IT project work.
• Assist with the design and implementation of disciplined score cards in areas needing including productivity, service levels, quality, risk levels, and transaction costs
• Change management experience

Requirements

• MBA preferred Minimum 10 years of business experience
• LEAN certification / Six Sigma training or comparable required. Professional communication skills and proven leadership capabilities.
• Demonstrated analytical capabilities and quantitative skills.
• Demonstrated ability to work collaboratively with a wide variety of stakeholders across all levels of a large organization.
• Experience with project management and work plan development.
• Excellent written, verbal, and digital communication skills, as well as interpersonal skills.
• Demonstrated ability to work in a high-profile, high-pressure environment effective
• Excellent organizational, facilitation, and presentation skills.
• Highly proficient in Microsoft Excel, Word, PowerPoint, Project and Visio. Prior experience with translating business needs to functional requirement specifications for technology.
• Prior experience in government agency is a plus.

Areas of Expertise

• Change Management - 6+ Years

Soft Skills

• Problem Solving Capability 6+ Years
• Advanced Communication Skills 6+ Years

Technical Skills

• Project Management 6+ Years
• Quantitative Analysis 6+ Years
• Communications 6+ Years
• Six Sigma 6+ Years