Loan Servicing Representative

CoreFirst Bank & Trust; Topeka (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

CoreFirst Bank & Trust is seeking a Loan Servicing professional to support daily loan operations, including consumer and commercial loans, payoffs, and GL postings. Responsibilities span exception reporting, file maintenance, and collateral tracking in a collaborative office setting in Topeka, KS.

The role emphasizes accuracy, customer service, and knowledge of banking processes, with eye toward timely fundings and regulatory compliance.

Qualifications

• One year of banking or lending experience required.
• Previous loan servicing experience desired.
• High school diploma or equivalent.

Responsibilities

• Review daily exception reports.
• Process Paid Files.
• Perform maintenance on consumer and commercial loans.
• Calculate and process payoffs.
• Post transactions to loans and general ledger accounts.
• Service participation loans.
• SBA reporting.
• Credit Bureau maintenance.
• File NSI/UCCs.
• Answer phones to assist internal and external customers.
• Fund all loan transaction types for processing departments onto the bank’s core system.
• Balance GL accounts for loans.
• File lien documents with state and county.
• Track titles and collateral documentation for lien perfection.
• Understand loan collateral and perfection requirements.
• Servicing Real Estate Loans: investor reporting, escrow analysis, PMI reporting, insurance claims.

Skills

Communication

Customer service

Empathy

Education

High school diploma

Tools

Microsoft Office

Job description

Description

Hours: Monday through Friday, 8:00 am to 5:00 pm, other hours and days as needed

Location: Headquarters

3035 SW Topeka Blvd.

Topeka, KS 66611

Role: Performs a variety of duties related to the servicing and administration of loans.

Essential Functions & Responsibilities

• Review daily exception reports
• Process Paid Files
• Perform maintenance on both consumer and commercial loans
• Calculate and process payoffs
• Post transactions to loans and general ledger accounts
• Service participation loans
• SBA reporting
• Credit Bureau maintenance
• File NSI/UCC’s
• Answer phones to assist both internal and external customers
• Send correspondence as needed
• Fund all loan transaction types for processing departments onto the bank’s core system
• Balance GL accounts for loans
• File lien documents with the appropriate state and county
• Track titles and collateral documentation for lien perfection
• Understanding of loan collateral and perfection requirements

Additional Responsibilities

Servicing of Real Estate Loans that will include the following:

• Investor reporting and servicing
• Escrow analysis/Paying real estate taxes and property insurance
• PMI reporting
• Monitoring and processing insurance claims

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Experience: One Year Of Banking And/or Lending Experience Required

Previous loan servicing experience desired

Education

High school diploma or equivalent

Skills & Abilities

Work involves communicating with immediate colleagues, other bank employees, customers, and vendors primarily for purposes of giving or obtaining information. Work requires courtesy and friendliness in providing assistance and exchanging factual information. Ability to relate and empathize with people.

Competencies

Adherence to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability. High level of skill in the CoreFirst Bank & Trust competencies of internal and external Customer Service/Focus, Compliance, Ethics, Perseverance, and Time Management.

Other Skills

• Self-Starter, takes initiative
• Basic accounting
• Microsoft Office proficiency
• Detail/Goal/Solutions Oriented
• Listening, verbal and written communication skills
• Ability to resolve conflicts

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee sits for the majority of the day. Some light physical effort required.

Travel

Travel is negligible

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.

Other

• Applicants must pass a drug screen and background check
• Internal applicants must meet the minimum requirements of their current job and submit a cover letter and resume via the employee portal

CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.