IT Generalist I: Essential Tech & Network Support

Commonwealth-of-Pennsylvania; Frackville (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Commonwealth of Pennsylvania's Department of Corrections seeks an Information Technology Generalist 1 to support computer systems, network equipment, and user applications at SCI Mahanoy.

You will diagnose hardware and software issues, configure PCs, troubleshoot LAN connectivity, manage inventory, train staff, and oversee security of network resources. This full-time role offers steady day shifts and a chance to impact state operations.

Qualifications

• 1 year as an IT Trainee or IT Technician (Commonwealth job title or equivalent Federal job title).
• 3 years IT experience in applications development/maintenance, networking or desktop services, web development/design, or IT support/administration.
• 1 year IT experience plus an associate's degree in IT.

Responsibilities

• Provide technical support diagnosing issues and resolving hardware/software problems.
• Set up PCs, install software, and configure systems per department requirements.
• Troubleshoot LAN connectivity and support network functionality.
• Maintain accurate equipment records and perform facility-wide inventories.
• Train staff on hardware, software, and system updates.
• Implement network security measures and manage user accounts.

Skills

IT support

System configuration

Network maintenance

Inventory management

User training

Security oversight

Education

Associate's degree in information technology

Job description

The Commonwealth of Pennsylvania's Department of Corrections seeks an Information Technology Generalist 1 to support computer systems, network equipment, and user applications at SCI Mahanoy.

You will diagnose hardware and software issues, configure PCs, troubleshoot LAN connectivity, manage inventory, train staff, and oversee security of network resources. This full-time role offers steady day shifts and a chance to impact state operations.