Information Technology Generalist 1 - SCI Mahanoy

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 42,000 - 66,000; Full time

Job summary

The Commonwealth of Pennsylvania, Department of Corrections, seeks an Information Technology Generalist 1 to support SCI Mahanoy’s computer systems, network equipment, and user applications. You will diagnose issues, configure PCs, and train staff to maintain reliable operations across the facility.

Full-time, 37.5 hours weekly, 8:00 AM to 4:00 PM, Monday–Friday. Telework is not available. Applicants must meet PA residency requirements and CJIS compliance, with background checks as required.

Qualifications

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Responsibilities

• Technical Support: Diagnose issues and resolve hardware and software problems.
• System Configuration: Set up PCs, install software, and configure systems to meet departmental requirements.
• Network Maintenance: Troubleshoot connectivity issues and support LAN functionality.
• Inventory Management: Maintain equipment records and complete facility-wide inventories.
• User Training: Train staff on hardware, software, and system updates.
• Security Oversight: Implement network security measures and manage user accounts.

Skills

Technical support

System configuration

Network maintenance

Inventory management

User training

Security oversight

Education

Associate degree in IT

Job description

As an Information Technology Generalist 1 with the Department of Corrections (DOC), you play an important role in keeping essential technology operating smoothly throughout the State Correctional Institution (SCI) at Mahanoy. You bring solid technical knowledge that helps staff overcome challenges, maintain reliable systems, and ensure that daily operations run without interruption. Your expertise meets complex technology demands with confidence and precision. This position gives you the opportunity to make a strong impact through hands‑on, high‑value work across a wide range of technology needs.

This position provides technical support for the computer systems, network equipment, and user applications at the State Correctional Institution at Mahanoy. The role helps ensure that technology functions properly and supports daily operations across the facility. As an Information Technology Generalist 1, you will perform the following duties:

• Technical Support: Assist users by diagnosing issues and resolving hardware and software problems
• System Configuration: Set up PCs, install software, and configure systems to meet departmental requirements
• Network Maintenance: Troubleshoot connectivity issues and support the functionality of the local area network (LAN)
• Inventory Management: Maintain accurate equipment records and complete facility-wide inventories
• User Training: Train staff on hardware, software, and system updates to support effective use
• Security Oversight: Implement network security measures and manage user accounts to protect network resources

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full‑time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements

• Successful completion of basic training in Elizabethtown, PA is required.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.