IT Field Technician I — On-site Tech Support & Repairs

HonorHealth; Scottsdale (AZ); On-site; USD 30,000 - 47,000; Full time

Job summary

HonorHealth's Shea Medical Center in Scottsdale, AZ is seeking a Field Services Technician I to install, diagnose, repair and maintain PC hardware, software, OS, mobile and clinical devices, radiology devices, and network peripherals.

This full-time day shift role supports IT operations, participates in on-call rotations, documents work in the ticketing system, and collaborates with staff across departments to ensure reliable technology services.

Qualifications

• 1 year of experience at the Service Desk or performing Technology Support.
• A+ certification or Associate’s Degree in relevant discipline preferred.
• Strong customer service and problem-solving skills.

Responsibilities

• Respond to incidents and requests from the Service Desk and users.
• Install, diagnose, repair, and maintain PC hardware, software and devices.
• Troubleshoot devices and systems and escalate when needed.
• Document work in the knowledgebase and ticketing system.

Skills

IT Support

Customer Service

Troubleshooting

Communication

Education

High School Diploma or GED

A+ Certification

Network+ Certification

ITIL Foundation

MCSA: Windows 10

Job description

HonorHealth's Shea Medical Center in Scottsdale, AZ is seeking a Field Services Technician I to install, diagnose, repair and maintain PC hardware, software, OS, mobile and clinical devices, radiology devices, and network peripherals.

This full-time day shift role supports IT operations, participates in on-call rotations, documents work in the ticketing system, and collaborates with staff across departments to ensure reliable technology services.