Field Services Technician I – IT Support

70 HonorHealth Support Services; United States; On-site; USD 28,000 - 41,000; Full time

Job summary

HonorHealth is seeking a Field Services Technician I to install, diagnose, repair, and maintain PC hardware, software, mobile and clinical devices at Shea Medical Center in Scottsdale, AZ. The role supports the IT Department and participates in on-call rotation.

The position requires a High School Diploma or GED (Associate's preferred) and 1 year of service desk or technology support experience; certifications such as A+ and Network+ are valued. Shift is day, Monday–Friday, 7:00 am–3:30 pm.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• A+ and Network+ certifications are highly valued.
• Experience in IT service/field support is preferred.

Responsibilities

• Installs, diagnoses, repairs, maintains and upgrades PC hardware, software, and peripherals.
• Supports mobile devices, clinical devices, radiology devices and network equipment.
• Performs routine maintenance, incident response, and on-call support as directed.
• Documents work in the ticketing system and communicates with customers clearly.

Skills

Customer service

Problem solving

Hardware troubleshooting

Software troubleshooting

Team collaboration

Education

High School Diploma or GED

Associates in relevant discipline preferred

A+ certification

Network+ certification

ITIL Foundation

Microsoft MCSA: Windows 10

BICSI Installer

CCENT or comparable certifications

Job description

HonorHealth is seeking a Field Services Technician I to install, diagnose, repair, and maintain PC hardware, software, mobile and clinical devices at Shea Medical Center in Scottsdale, AZ. The role supports the IT Department and participates in on-call rotation.

The position requires a High School Diploma or GED (Associate's preferred) and 1 year of service desk or technology support experience; certifications such as A+ and Network+ are valued. Shift is day, Monday–Friday, 7:00 am–3:30 pm.