IT Field Technician

TekWissen LLC; Tittabawassee Township (MI); On-site; USD 30,000 - 47,000; Full time

Job summary

TekWissen Group is seeking an IT Field Engineer for an onsite assignment in Freeland, MI. The role focuses on repairing laptops and desktops in the metro area as part of a global IT services provider.

You will perform hardware replacements (drives, motherboards, keyboards), PC imaging, data migration, and workstation deployments, with a requirement for reliable transportation to cover the service area. Must be able to close tickets in the client call management system using company tools.

Qualifications

• 1+ years hands-on experience with laptop and desktop break-fix.
• Replace defective hardware components such as hard drives, SSDs, RAM, batteries, keyboards, and motherboards.
• Experience with PC imaging, data migration and workstation deployments.
• Basic knowledge of Microsoft applications and operating systems.

Responsibilities

• Repair laptops and desktops in the metro area.
• Replace components and perform whole unit swaps as needed.
• Repair or replace PC peripherals.
• Must have reliable transportation to service the metro and surrounding areas.
• Close service tickets in real time in the Client Call Management system using company-provided phone.

Skills

Laptop/Desktop repair

Hardware component replacement

PC imaging

Data migration

Microsoft applications

Troubleshooting

Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Position: IT Field Engineer

Location: Freeland, MI, 48623

Duration: 15 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

Key Responsibilities:

• As a client Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
• Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards.
• May also perform whole unit swaps, repair or replace PC peripherals.
• Must have reliable transportation as this role services the metro and surrounding areas.
• Close service tickets in real time in the Client Call Management system using Company provide phone.

Key Qualifications:

• 1+ Years of hands-on experience with laptop and desktop break-fix
• Replace defective hardware components such as hard drives, SSDs, RAM, batteries, keyboards, and motherboards.
• Computer-building background experience preferred.
• Perform PC imaging, data migration, and workstation deployments.
• General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications
• Ability to resolve basic / non-complex problems as directed
• Client and/or governmental clearance may be required
• Police or criminal background verification clearance may be required.

TekWissen Group is an equal opportunity employer supporting workforce diversity.