IT Field Support Technician_Reno

Gr8ttek; Reno (NV); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

$40 per call

$5 per diem

$Dell/Lenovo Certification Training

Job summary

A technology solutions company in Reno is seeking an IT Field Support Technician. The candidate will perform hardware troubleshooting and repair, respond to service calls, and provide customer service. Ideal applicants should have a technical certification, 1-2 years of experience, and be capable of lifting computer equipment up to 50 lbs. This full-time position offers $40 per call plus $5 per diem, along with training opportunities.

Qualifications

• 1-2 years of relevant experience required.
• Ability to drive to client locations.
• Able to lift/move computer equipment up to 50 lbs.
• Valid driver's license and reliable transportation.

Responsibilities

• Communicate clearly in written and verbal form.
• Accept and deliver service calls assigned.
• Complete administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Provide customer break-fix support for designated equipment.

Skills

Clear communication

Excellent customer service

Troubleshooting skills

Analytical decision making

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Join to apply for the IT Field Support Technician_Reno role at Gr8ttek.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. The Field Specialist reports to the Territory Supervisor and will perform a variety of hardware‑focused break‑fix services and solutions on various client products.

The position requires the ability to perform basic and moderately complex troubleshooting and repair activities, as well as moderately complex analytical skills and decision making based on established department and company guidelines.

Responsibilities and Skills

• Communicating clearly in written and verbal form
• Accepting and delivering all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues
• Providing customer break‑fix support for designated equipment
• Possess excellent customer service skills

Requirements

• Typically requires technical school certification or equivalent and 1‑2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and/or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance
• Must own a basic repair tool kit

Benefits

$40 per call + $5 per diem
$Dell/Lenovo Certification Training

Location

Reno, NV

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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