IT Field Support Technician_Dover

Gr8ttek; Dover (DE); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

$40 per call

$5 per call per diem

Dell/Lenovo paid certification training

Job summary

A technology solutions provider is seeking an IT Field Support Technician in Dover, Delaware. The role involves providing customer break fix support for equipment, ensuring administrative tasks are completed, and managing inventory. Candidates should have technical certification or equivalent experience, strong communication skills, and the ability to lift equipment. This part-time position offers competitive pay per service call and opportunities for training.

Qualifications

• 1-2 years of relevant experience.
• Ability to lift and move equipment up to 50 lbs.
• Valid driver's license required.
• Must own a basic repair tool kit.

Responsibilities

• Provide customer break fix support for designated equipment.
• Complete administrative tasks associated with each service call.
• Control and return of assets and inventory.
• Accepting and delivering all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.

Skills

Clear communication

Customer service

Basic troubleshooting

Moderately complex analytical skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Overview

Join to apply for the IT Field Support Technician_Dover role at Gr8ttek.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Responsibilities and Skills

• Communicating clearly in written and verbal form


• Accepting and delivery of all service calls assigned


• Completing all administrative tasks associated with each call


• Responsible for control and return of assets and inventory


• Other duties may be assigned to meet business needs


• May provide functional guidance to colleagues

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

$40 per call/$5 per call per diem

Dell/Lenovo paid certification training

Responsibilities and Skills

• Providing customer break fix support for designated equipment


• Communicating clearly in written and verbal form


• Possess excellent customer service skills


• Accepting and delivery of all service calls assigned


• Completing all administrative tasks associated with each call


• Responsible for control and return of assets and inventory


• Other duties may be assigned to meet business needs


• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience


• Ability to drive yourself to client locations


• Ability to lift and or move various computer equipment up to 50 lbs


• Valid driver’s license


• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended


• Must own a basic repair tool kit

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Information Technology

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing