IT Field Support Technician_Rockford

Gr8ttek; Rockford (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dell/Lenovo paid certification training

$40 per call/$5 per call per diem

Job summary

A technology services company in Rockford is seeking an IT Field Support Technician to join their Infrastructure Delivery team. This role involves providing technical support and solutions on client products, requiring a technical school certification and 1-2 years of experience. Ideal candidates will possess strong communication skills and the ability to handle physical demands of the job. Competitive benefits include paid training.

Qualifications

• 1-2 years of relevant experience in IT support.
• Ability to lift and/or move equipment up to 50 lbs.
• Valid driver’s license and reliable transportation.

Responsibilities

• Communicate clearly in written and verbal form.
• Complete all administrative tasks associated with service calls.
• Control and return assets and inventory.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Clear communication

Technical troubleshooting

Inventory management

Asset and inventory control

Flexibility in duties

Mentoring others

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Overview

Join to apply for the IT Field Support Technician_Rockford role at Gr8ttek

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Dell/Lenovo paid certification training

Responsibilities and Skills

• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Benefits

$40 per call/$5 per call per diem

Dell/Lenovo paid certification training

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and/or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance
• Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit

Job details

• Employment type: Full-time
• Job function: Information Technology
• Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing