IT Field Support Technician_Twin Falls

Gr8ttek, LLC; Twin Falls (ID); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Dell/Lenovo certification training

Competitive pay per call: $40/call + $

Zusammenfassung

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team in Idaho. The role focuses on hardware break-fix services at client sites, requiring you to troubleshoot and repair equipment following established guidelines.

You will provide clear written and verbal communications, manage service calls, and assist with asset control and administration. Dell/Lenovo certification training is provided.

Qualifikationen

• 1–2 years of relevant field service experience.
• Valid driver’s license and reliable transportation.
• Ability to lift and move equipment up to 50 lbs and travel to client locations.

Aufgaben

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Possess excellent customer service skills.
• Accept and deliver all service calls assigned.
• Complete all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Kenntnisse

Customer service

Troubleshooting

Communication

Administrative tasks

Asset management

Ausbildung

Technical school certification

Tools

Repair toolkit

Jobbeschreibung

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits :

$40 per call/$5 per call per diem

Dell/Lenovo certification training

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit

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