IT Field Support Technician_New Castle

Gr8ttek; New Castle (DE); On-site; USD 55,104 - 110,208; Part time

Benefits offered by this job

Pay per call

Per diem

Job summary

Gr8ttek is seeking a part-time Field Specialist to join its Infrastructure Delivery team in Delaware. You will perform hardware‑focused break‑fix services at client sites and report to the Territory Supervisor.

Availability to take calls Monday–Friday between 9:00am and 6:00pm is required, with Dell/Lenovo certification training provided at no cost. The role involves troubleshooting, customer service, asset control, and administrative duties, with potential guidance to colleagues as needed.

Qualifications

• Technical school certification or equivalent required.
• 1–2 years of relevant field-service experience.
• Ability to drive to client locations and lift up to 50 lbs.

Responsibilities

• Provide customer break‑fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Accept and deliver service calls and complete administrative tasks.

Skills

Clear communication

Customer service

Troubleshooting

Field support

Asset management

Education

Technical school certification

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform a variety of hardware‑focused, break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities, and may be required to exercise moderately complex analytical skills and make decisions based on established department and company guidelines.

**You will need to be available to take calls M‑F between the hours of 9:00am - 6:00pm**

**Dell/Lenovo certification training AT NO COST TO YOU**

Responsibilities and Skills

• Communicating clearly in written and verbal form
• Providing customer break‑fix support for designated equipment
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Benefits

$40 per call / $5 per call per diem

Requirements

• Typically requires technical school certification or equivalent and 1‑2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance; additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit