IT Field Support Technician_West Valley

Gr8ttek, LLC; Eden (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Dell/Lenovo certification training

Job summary

Gr8ttek, LLC, located in Eden, Utah, is seeking a Field Specialist to join the Infrastructure Delivery team. The role involves performing hardware-focused break fix services for various client products and requires excellent customer service skills.

Candidates must have a technical school certification, valid driver's license, and the ability to perform basic troubleshooting. The position offers a payment of $40 per call and $5 per call per diem.

Qualifications

• 1-2 years of relevant experience in a technical role.
• Ability to drive to client locations and lift/move computer equipment.
• Must have a valid driver's license and reliable transportation.

Responsibilities

• Provide customer break fix support for designated equipment.
• Complete all administrative tasks associated with service calls.
• Control and return of assets and inventory.

Skills

Customer service skills

Basic troubleshooting

Communication

Analytical skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance
• Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit

Benefits

• $40 per call/$5 per call per diem
• Dell/Lenovo certification training