IT Field Support Technician_Wilmington

Gr8ttek; Wilmington (MA); On-site; USD 45,460 - 64,747; Full time

Benefits offered by this job

$40 per call

$5 per call per diem

Dell/Lenovo paid certification training

Job summary

A technology service provider in Wilmington is seeking a Field Specialist to join its Infrastructure Delivery team. This role involves performing hardware-focused break-fix services for various client products. Candidates should have a technical school certification, 1-2 years of relevant experience, and excellent communication and customer service skills. The position requires lifting up to 50 lbs and a valid driver’s license. Benefits include certification training and competitive pay per service call.

Qualifications

• 1–2 years of relevant experience in a technical role.
• Ability to drive to client locations.
• Ability to lift and or move equipment up to 50 lbs.
• Valid driver’s license and reliable transportation.
• Must own a basic repair tool kit.

Responsibilities

• Communicate clearly in written and verbal form.
• Provide customer break-fix support for designated equipment.
• Complete administrative tasks for each service call.
• Control and return of assets and inventory.
• Provide functional guidance to colleagues as needed.

Skills

Communication skills

Customer service skills

Troubleshooting ability

Analytical skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long‑lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform a variety of hardware‑focused, break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. The position may require the exercise of moderately complex analytical skills and the ability to make decisions based on established department and company guidelines.

Responsibilities and Skills

• Communicating clearly in written and verbal form
• Providing customer break‑fix support for designated equipment
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Benefits

• $40 per call/$5 per call per diem
• Dell/Lenovo paid certification training

Requirements

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance (additional requirements may exist if an offer of employment is extended)
• Must own a basic repair tool kit