IT Field Support Technican_Seattle

Gr8ttek; Seattle (WA); On-site; USD 45,460 - 64,747; Full time

Benefits offered by this job

$40 per call

$5 per call per diem

Job summary

A leading technology solutions provider in Seattle is seeking a Field Specialist to provide hardware-focused services and solutions. Responsibilities include troubleshooting equipment and ensuring excellent customer service. Candidates should have technical certification and 1-2 years of relevant experience, alongside a valid driver’s license and a basic repair tool kit.

Qualifications

• 1-2 years of relevant experience in hardware troubleshooting and repair.
• Ability to lift and move computer equipment up to 50 lbs.
• Must possess a valid driver’s license and reliable transportation.

Responsibilities

• Provide customer break-fix support for designated equipment.
• Complete all administrative tasks associated with each call.
• Accept and deliver all service calls assigned.

Skills

Customer service skills

Communication skills

Analytical skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long‑lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware‑focused, break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. The position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits:

• $40 per call/$5 per call per diem

Responsibilities and Skills:

• Providing customer break‑fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1‑2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance; additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit