IT Field Support Technician_Watertown

Gr8ttek; Watertown (SD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

$40 per call

$5 per call per diem

Dell/Lenovo certification training

Job summary

A technology services company is seeking a Field Specialist to join their Infrastructure Delivery team. This role involves performing hardware-focused break-fix services and requires strong communication skills. Candidates should be technically certified or have equivalent experience, with the ability to lift computer equipment and valid transportation. The position offers competitive pay per call and specialized certification training.

Qualifications

• 1-2 years of relevant experience preferred.
• Ability to lift/move up to 50 lbs required.
• Valid driver's license is necessary.

Responsibilities

• Communicate clearly in both written and verbal forms.
• Accept and deliver all service calls assigned.
• Complete all administrative tasks associated with each call.
• Control and return assets and inventory.

Skills

Clear communication

Basic troubleshooting

Analytical skills

Customer service

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long‑lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware‑focused, break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Responsibilities and Skills

• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Benefits

• $40 per call/$5 per call per diem
• Dell/Lenovocertification training

Requirements

• Typically requires technical school certification or equivalent and 1‑2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit