IT Field Support Technician_Rapid City

Gr8ttek, LLC; Rapid City (SD); On-site; USD 45,460 - 64,747; Part time

Benefits offered by this job

$5 per call per diem

Dell/Lenovo/HP paid certification training

Job summary

A technology solutions provider in South Dakota is seeking a Field Specialist to join their Infrastructure Delivery team. This position involves providing break fix support for client equipment, with responsibilities including troubleshooting, communication with clients, and management of service calls. Candidates must have relevant experience, possess technical certification, and be able to lift up to 50 lbs. The role offers $40 per call plus per diem, requiring a valid driver's license and reliable transportation.

Qualifications

• 1-2 years of relevant experience required.
• Must possess a valid driver's license.
• Ability to lift/move computer equipment up to 50 lbs.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Complete all administrative tasks associated with each call.
• Accept and deliver all service calls assigned.

Skills

Customer service skills

Analytical skills

Technical troubleshooting

Communication skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

This is a PER CALL position. We need someone who has flexibility to run calls within 2 business days.

Benefits:

$40 per call/$5 per call per diem

Dell/Lenovo/HP paid certification training.

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit