IT Field Support Technician_Helena

Gr8ttek, LLC; Helena (MT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

$40 per call

$5 per call per diem

Dell/Lenovo paid certification training

Job summary

A technology solutions company is seeking a Field Specialist to join its Infrastructure Delivery team in Helena, Montana. The role involves providing hardware-focused break fix services for client products, requiring excellent customer service and communication skills. Candidates must have a technical school certification or equivalent, along with 1-2 years of relevant experience. The position requires the ability to lift computer equipment, a valid driver's license, and a reliable means of transportation. The compensation includes $40 per call and $5 per call per diem, with Dell/Lenovo certification training offered.

Qualifications

• 1-2 years of relevant experience in a technical role.
• Ability to lift and or move computer equipment up to 50 lbs.
• Driver's license and reliable transportation with valid registration.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Complete all administrative tasks associated with each call.

Skills

Customer service skills

Communication skills

Troubleshooting

Analytical skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

$40 per call/$5 per call per diem

Dell/Lenovo paid certification training

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit