IT Field Support Tech

ManpowerGroup; Carrollton (TX); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Health Savings Account

401(k) with match

Weekly Pay

Job summary

ManpowerGroup is seeking an IT Field Support Tech to join the Field Services & Infrastructure team. This role is 100% onsite in Carrollton, TX, with up to 80% travel across the US.

You will deploy, configure, and support IT equipment at multiple locations, including servers and endpoints, and provide Tier 3 support. Ideal candidates have 5+ years of IT field support experience, strong Windows Server/AD knowledge, and solid networking skills.

Qualifications

• 5+ years of on-site/field IT support across multiple locations.
• Strong Windows Server, AD, and Group Policy knowledge.
• Networking fundamentals: TCP/IP, DNS, DHCP.
• Diagnose Windows and macOS issues with good documentation and customer communication.
• Willingness to travel up to 80% nationwide and support after-hours.

Responsibilities

• Deploy and support IT equipment at practice locations and HQ.
• Install and refresh PC and Mac systems per rollout procedures.
• Coordinate equipment rollouts, relocations, and decommissions across sites.
• Provide Tier 3 escalation for hardware, software, and infrastructure issues.
• Assist with server/VM provisioning, maintenance, and patching.

Skills

IT field support

Windows Server

Active Directory

Networking

Mac support

Customer communication

Travel willingness

Tools

DNS

DHCP

Job description

Our client, a fast-growing healthcare services organization, is seeking a IT Field Support Tech to join their team. As a IT Field Support Tech, you will be part of the Field Services & Infrastructure team supporting multi-practice locations. The ideal candidate will have strong hands‑on troubleshooting skills, the ability to communicate clearly with end users, and the drive to deliver reliable onsite support across a wide range of environments.

Job Title: IT Field Support Tech

Location: Carrollton, TX 75006 (100% onsite)

Travel: 80% - all across US (Typical travel duration 2-3 days)

Pay Range: $70000

What’s the Job?

• Deploy, configure, and support IT equipment at practice locations and headquarters, including servers, desktops, laptops, peripherals, and network‑connected devices.

• Perform onsite installations and refreshes of PC and Mac systems while following company standards and rollout procedures.

• Coordinate IT equipment rollouts, relocations, and decommissions across multiple sites, including new offices and acquisitions.

• Serve as an escalation point for complex issues by providing Tier 3 support for advanced hardware, software, and infrastructure problems.

• Support Windows Server and virtual infrastructure environments, including Active Directory, Group Policy, DNS, and DHCP, and assist with server/VM provisioning, maintenance, troubleshooting, and patching.

What’s Needed?

• 5+ years of IT onsite/field support experience, including infrastructure and end‑user support across multiple locations.

• Intermediate to strong experience with Windows Server environments, Active Directory administration, and Group Policy.

• Hands‑on troubleshooting knowledge across networking fundamentals (TCP/IP, DNS, DHCP) and the ability to install and support network equipment.

• Proven ability to diagnose and resolve advanced Windows and macOS issues, with strong documentation and customer‑facing communication skills.

• Willingness and ability to travel frequently (up to 80% across the US) and support after‑hours and weekend coverage as required.

What’s in it for me?

• Join a Level 3 field support team of 3 Field Support Techs supporting dental practices, including server deployments and multi‑site operations.

• Work in a culture that invests in learning with weekly workshops and a dedicated 1‑hour each week for training (Udemy).

• Be part of a growing IT organization with clear expansion plans to support 1k+ practices by Q3 2027.

• Contribute to standardization and continuous improvement by documenting findings, creating SOPs, and recommending remediation plans.

• Work with a team that values collaboration and hands‑on problem solving in a dynamic, multi‑site environment.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.