IT Field Support Specialist, Level 2 with Security Clearance

Independent Software; Columbia (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Independent Software, located in Columbia, MD, is seeking an IT Field Support Specialist Level 2 to provide Tier 2/3 support for workstations, servers, and peripherals. The role includes hardware installation, site surveys, and on-site/remote end-user support.

You will troubleshoot, repair, and test hardware, deploy upgrades, install Windows OS and security patches, and coordinate with IT teams and vendors to resolve issues. A DoD 8570 certification is required, with Security+ preferred.

Qualifications

• 3–5 years of relevant IT experience and hardware troubleshooting.
• Experience with Windows OS and software applications.
• Knowledge of Active Directory security and policies.
• Ability to read technical manuals and schematics.
• Experience providing remote technical support.
• Proficiency with Microsoft Office.
• Strong troubleshooting, communication, and organization.
• Must be able to drive a company vehicle and lift up to 50 lbs.
• Available to work an 8-hour shift between 6:00 AM and 6:00 PM, as determined by management.

Responsibilities

• Provide Tier 2 and Tier 3 support for workstations, servers, printers, peripherals, and teleconferencing equipment.
• Install, troubleshoot, repair, and test computer hardware and associated equipment.
• Conduct site surveys and document configurations, requirements, and changes.
• Support hardware deployments, network upgrades, and equipment installations.
• Install and configure hardware, cabling, and specialized interconnecting cables.
• Maintain fiber optic modems, multiplexers, fiber/Ethernet cabling, and telephone systems.
• Install Windows operating systems, applications, antivirus software, and security patches.
• Use ticketing systems to document and track technical issues.
• Provide remote and on‑site end‑user support and training.
• Coordinate with IT teams, vendors, and users to resolve technical issues.

Skills

Hardware installation

Windows support

Active Directory

Remote support

MS Office

Troubleshooting

Communication

Independent work

Education

High School Diploma or GED

Job description

Who are we? Independent Software is a consulting, product, and solutions firm dedicated to the practical application of software and system engineering technologies to solve complex problems. We bring together world class engineers with proven engineering best practices, domain expertise, commercial technologies, and proven agile management approaches to create high value solutions aimed at helping our customers meet their most critical business and mission objectives. Why Independent Software? We are focused on continual learning and evolution. We don’t do things because “that’s the way we’ve always done things”; we listen to our employees and adapt to the changing marketplace. We look at the big picture and encourage our engineers to get training and certifications in emerging technologies that will help shape our customer’s mission. We’ve been profitable year after year. We’re always on the lookout for great engineers to join the team and we recognize that our employees are the heart and soul of what we do. We focus on recruiting talented people, treating them right, and then allowing them to do what they do best. No red tape. No micromanagement. Smart people want to work with smart people, and we love people who are passionate about what they do and finding ways to do it better.

Top Reasons to Work at Independent Software:

• Great people deserve even better benefits, from comprehensive healthcare coverage and generous leave time to discounts with all our vendors.
• You are not just a job title. That's why we tip the work-life balance scale in your favor. It's not about being billable, it's about being valuable.
• Whether you're working on-site or in our offices, your role at Independent Software is just as critical to our success as your coworker's.
• We're constantly researching and implementing the latest technology, so you've always got the right tools at your disposal.
• As we've grown, we've retained that small company feel. When we say we have an open-door policy, we actually mean it.
• Independent Software is comprised of wonderfully generous folks. We believe in supporting the causes our employees care about. Bring us an opportunity to help and we'll listen.
• Teamwork got us where we are today. Our collaborative environment allows you to maximize your true potential.
• The work we do is exciting, critical stuff. No matter your role at Independent Software, you're helping us keep the nation safe and secure.
• We have a history of great achievement, and, with each year, our company gets even bigger and better. As we grow, so does the opportunity for our employees.
• We host a variety of fun employee and family events throughout the year to say thanks for all that you do to make Independent Software a technology leader as well as a phenomenal place to work.

Benefits:

• Competitive salary
• Company Sponsored Health, Dental, and Vision Insurance plans
• Company Paid Long Term Disability, Short Term Disability and Life Insurance
• Employee Assistance Program
• Your retirement plan is an important benefit you shouldn’t overlook. We offer a 401(k) Profit Sharing Plan and Trust that offers a powerful way to enhance your long‑term financial well‑being by investing in yourself. We offer immediate eligibility and company matching.
• A generous Paid Time Off and Holiday package
• Paid training! We encourage all employees to seek out training opportunities like conferences, certification courses and seminars.
• We truly believe the right work‑life balance can exist, and it's here at Independent Software. Our work is extremely important, but your job is just a part of who you are. When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors. We do all we can to assure that happens every day.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

IT Field Support Specialist, Level 2 Columbia, MD Full Time Hardware Engineering Mid Level

What You Will Do

At Independent Software, as an IT Field Support Specialist 2, you will provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, teleconferencing equipment, and network‑connected hardware. You will troubleshoot and repair equipment, support hardware installations and upgrades, conduct site surveys, and provide on‑site and remote support to end users.

Key Responsibilities

• Provide Tier 2 and Tier 3 support for workstations, servers, printers, peripherals, and teleconferencing equipment
• Install, troubleshoot, repair, and test computer hardware and associated equipment
• Conduct site surveys and document configurations, requirements, and changes
• Support hardware deployments, network upgrades, and equipment installations
• Install and configure hardware, cabling, and specialized interconnecting cables
• Maintain fiber optic modems, multiplexers, fiber/Ethernet cabling, and telephone systems
• Install Windows operating systems, applications, antivirus software, and security patches
• Use ticketing systems to document and track technical issues
• Provide remote and on‑site end‑user support and training
• Coordinate with IT teams, vendors, and users to resolve technical issues

Required Skills And Qualifications

• 3–5 years of relevant IT experience * Strong hardware installation, repair, and troubleshooting experience * Experience supporting Windows operating systems and software applications * Knowledge of Active Directory security and policies * Ability to read and interpret technical manuals and schematics * Experience providing remote technical support * Proficiency with Microsoft Office applications * Strong troubleshooting, communication, and organizational skills * Ability to work independently and manage multiple priorities
• Must be able to drive a company vehicle as part of job responsibilities * Must be able to lift and move equipment weighing up to 50 lbs * Must be available to work an 8‑hour shift scheduled between 6:00 AM and 6:00 PM, as determined by management

Education And Experience

• High School Diploma or GED required

Certifications

• Must possess required DoD 8570 certification
• Security+ highly preferred

Clearance Requirement

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role Why Choose Independent Software: At Independent Software, our people are the missiApplication on. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive. When you join us, you will:
• Support critical national security missions that matter
• Be part of a close‑knit, employee‑first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work‑life balance

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.