System Administrator, Level 1 with Security Clearance

Independent Software; Maryland; On-site; USD 65,000 - 80,000; Full time

Job summary

Independent Software, Inc. is seeking a System Administrator, Level 1 in Annapolis Junction, MD to support national security missions. This full-time role requires DoD 8570 IAT Level I and active TS SCI with polygraph.

You will provide Tier1 IT support, manage ServiceNow tickets, and troubleshoot hardware, software, and network issues. Join a mission-focused team that values training, certifications, and career development.

Qualifications

• High School Diploma or GED: Ten (10) years of relevant experience.
• Bachelor's Degree: Five (5) years of relevant experience.
• Certifications: DoD 8570 IAT Level I certification required.
• CompTIA A+ CE
• CompTIA Network+ CE
• Active TS SCI with polygraph is required.

Responsibilities

• Respond to user inquiries and technical support requests through phone, email, chat, and ServiceNow.
• Diagnose and resolve hardware, software, network connectivity, printer, and peripheral issues.
• Install, configure, and update software on user devices.
• Assist with password resets, account lockouts, and access issues.
• Log, track, update, and document support requests in ServiceNow.
• Escalate complex technical issues to appropriate support teams.
• Maintain accurate support records and contribute to knowledge base articles.
• Support IT asset inventory and equipment tracking.
• Provide guidance to less-experienced team members.

Skills

Technical support

Customer service

Communication skills

Problem solving

Documentation skills

Independent work

Education

High School Diploma or GED

Bachelor's Degree

DoD 8570 IAT Level I

CompTIA A+ CE

CompTIA Network+ CE

Tools

ServiceNow

Job description

Who are we? Independent Software is a consulting, product, and solutions firm dedicated to the practical application of software and system engineering technologies to solve complex problems. We bring together world class engineers with proven engineering best practices, domain expertise, commercial technologies, and proven agile management approaches to create high value solutions aimed at helping our customers meet their most critical business and mission objectives. Why Independent Software? We are focused on continual learning and evolution. We don’t do things because “that’s the way we’ve always done things”; we listen to our employees and adapt to the changing marketplace. We look at the big picture and encourage our engineers to get training and certifications in emerging technologies that will help shape our customer’s mission. We’ve been profitable year after year. We’re always on the lookout for great engineers to join the team and we recognize that our employees are the heart and soul of what we do. We focus on recruiting talented people, treating them right, and then allowing them to do what they do best. No red tape. No micromanagement. Smart people want to work with smart people, and we love people who are passionate about what they do and finding ways to do it better.

Top Reasons to Work at Independent Software

• Great people deserve even better benefits, from comprehensive healthcare coverage and generous leave time to discounts with all our vendors.
• You are not just a job title. That's why we tip the work-life balance scale in your favor. It's not about being billable, it's about being valuable.
• Whether you're working on-site or in our offices, your role at Independent Software is just as critical to our success as your coworker's.
• We're constantly researching and implementing the latest technology, so you've always got the right tools at your disposal.
• As we've grown, we've retained that small company feel. When we say we have an open-door policy, we actually mean it.
• Independent Software is comprised of wonderfully generous folks. We believe in supporting the causes our employees care about. Bring us an opportunity to help and we'll listen.
• Teamwork got us where we are today. Our collaborative environment allows you to maximize your true potential.
• The work we do is exciting, critical stuff. No matter your role at Independent Software, you're helping us keep the nation safe and secure.
• We have a history of great achievement, and, with each year, our company gets even bigger and better. As we grow, so does the opportunity for our employees.
• We host a variety of fun employee and family events throughout the year to say thanks for all that you do to make Independent Software a technology leader as well as a phenomenal place to work.

Benefits

• Competitive salary
• Company Sponsored Health, Dental, and Vision Insurance plans
• Company Paid Long Term Disability, Short Term Disability and Life Insurance
• Employee Assistance Program
• Your retirement plan is an important benefit you shouldn’t overlook. We offer a 401(k) Profit Sharing Plan and Trust that offers a powerful way to enhance your long-term financial well-being by investing in yourself. We offer immediate eligibility and company matching.
• A generous Paid Time Off and Holiday package
• Paid training! We encourage all employees to seek out training opportunities like conferences, certification courses and seminars.
• We truly believe the right work-life balance can exist, and it's here at Independent Software. Our work is extremely important, but your job is just a part of who you are. When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors. We do all we can to assure that happens every day.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

System Administrator, Level 1 Annapolis Junction, MD Full Time Systems Administrator Mid Level

Key Responsibilities

• Respond to user inquiries and technical support requests through phone, email, chat, and ServiceNow.
• Diagnose and resolve hardware, software, network connectivity, printer, and peripheral issues.
• Install, configure, and update software on user devices.
• Assist with password resets, account lockouts, and access issues.
• Log, track, update, and document support requests in ServiceNow.
• Escalate complex technical issues to appropriate support teams.
• Maintain accurate support records, document resolutions, and contribute to knowledge base articles.
• Support IT asset inventory and equipment tracking.
• Provide guidance and assistance to less-experienced team members when needed.
• Communicate technical information clearly and provide professional customer support.
• Follow IT security policies and report potential security incidents.
• Support mission-essential operations, including holiday coverage when required.
• Must be available to work Friday–Monday, 6:00 AM–4:00 PM, following an initial training schedule of Monday–Friday, 6:00 AM–2:00 PM

Required Skills And Qualifications

• Experience providing technical support or help desk services.
• Hands-on experience with the ServiceNow ticketing system.
• Experience troubleshooting hardware, software, network connectivity, and user access issues.
• Strong customer service and communication skills.
• Ability to accurately document technical issues, troubleshooting steps, and resolutions.
• Strong problem-solving skills and ability to work independently or as part of a team.

Education and Experience: Candidates must meet one of the following

• High School Diploma or GED: Ten (10) years of relevant experience.
• Bachelor's Degree: Five (5) years of relevant experience. Certifications: DoD 8570 IAT Level I certification required. Listed certifications include:
• CompTIA A+ CE
• CompTIA Network+ CE
• Clearance Requirement:
• Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Why Choose Independent Software

At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.

When you join us, you will:

• Support critical national security missions that matter
• Be part of a close‑knit, employee‑first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work‑life balance

Ready to take the next step in your career? Join us and be part of something bigger. We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.