IT Field Support Specialist

T-Rex Solutions, LLC; Columbia (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid parental leave

Health, vision, and dental benefits

Annual budget for training

Job summary

T-Rex Solutions, LLC in Columbia, MD, is seeking a fully cleared IT Field Support Specialist to join their team. This role involves providing Tier 2 and 3 support for a range of IT systems, conducting site surveys, and preparing documentation to ensure smooth operations.

Candidates should have at least a high school diploma, 1–2 years of IT experience, and active TS/SCI clearance. Benefits include PTO and a 401(k) plan.

Qualifications

• 1–2 years of relevant IT experience required.
• Active TS/SCI with FSP needed.
• Ability to lift and move items weighing up to 50 lbs.

Responsibilities

• Provide Tier 2 and 3 IT support for hardware and peripherals.
• Conduct site surveys for user requirements.
• Prepare technical specifications for hardware procurement.

Skills

Installing, repairing, and troubleshooting computer hardware

Windows operating systems

Microsoft Office Applications

Active Directory security and policies

Remote support for end-users

Education

High school diploma or GED

8570 Certification; Security+ (preferred)

Job description

Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared IT Field Support Specialist to join our dynamic team in the Columbia, MD area.

Responsibilities

• Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on‑site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
• Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
• Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
• Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
• Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
• Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T's IT resources.
• Maintain and support government and/or vendor‑manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
• Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
• Act as a resource for end‑user connectivity needs, providing timely and professional support and guidance.
• Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Requirements

• High school diploma or GED required.
• Minimum of 1–2 years of relevant IT experience.
• Must possess 8570 Certification; Security+ certification is highly preferred.
• Active TS/SCI with FSP.
• Must be able to drive a company vehicle as part of job responsibilities.
• Ability to lift and move items weighing up to 50 lbs as required.
• Availability to work an 8‑hour shift scheduled between 6:00 AM and 6:00 PM, as determined by management.

Technical Skills

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Well‑versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
• Ability to read, interpret, and apply information from technical manuals and schematics.
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
• Expertise with Microsoft Windows 7 and Windows 10 operating systems.
• Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
• Proficient in supporting end‑users remotely, providing timely and effective technical assistance.

Professional Competencies

• Excellent analytical and problem‑solving skills with the ability to manage complex technical issues independently.
• Outstanding verbal and written communication skills to effectively collaborate with team members and support end‑users.
• Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.

Benefits

• PTO available to use immediately upon joining (prorated based on start date).
• Paid parental leave.
• Individual and family health, vision, and dental benefits.
• Annual budget for training, professional development, and tuition reimbursement.
• 401(k) plan with company match fully vested after 60 days of employment.

In compliance with pay transparency guidelines, the annual base salary range for this position is $40,000–$60,000. The salary is a general guideline; T‑Rex considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, and market and business considerations when extending an offer.

T‑Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non‑merit based factors.