IT Support Specialist

Cymertek Corporation; Maryland; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Excellent Salaries

Flexible Schedule

401k Matching

Paid Leave

Job summary

Cymertek Corporation in Annapolis Junction, MD is seeking an IT Support Specialist to provide hands-on end-user support, troubleshoot hardware and software issues, and help maintain a secure, reliable IT environment.

You should bring strong problem-solving, clear communication, and the ability to adapt to changing priorities. This role offers exposure to federal contracting, a collaborative team, and opportunities to grow across IT operations.

Qualifications

• Bachelor's degree in IT or a related field.
• Experience delivering end-user IT support and handling tickets.
• Fundamental knowledge of networks and operating systems.

Responsibilities

• Troubleshoot hardware issues and peripheral devices.
• Communicate clearly with end-users and teammates.
• Maintain flexibility to cover varied work hours.
• Document technical issues and solutions for ticketing systems.
• Understand networking basics and capability to escalate when needed.
• Prioritize tasks to maintain IT service levels.

Skills

OS Proficiency

Remote Support Tools

Issue Documentation

Problem Solving

Scripting Basics

System Configuration

Education

Bachelor's degree

Job description

IT Support Specialist

LOCATION

Annapolis Junction, MD 20701

CLEARANCE

TS/SCI Full Poly (Please note this position requires full U.S. Citizenship)

KEY SUMMARY

Are you passionate about technology and driven to solve challenges? We are seeking an IT Support Specialist to join our dynamic team and play a critical role in ensuring seamless technology operations. In this position, you will provide hands-on support to end-users, troubleshoot technical issues, and contribute to maintaining a secure and efficient IT environment. If you have a knack for problem-solving, a customer-first attitude, and a commitment to staying ahead in the ever-evolving world of technology, we’d love to hear from you!

*** Please note that our job openings are dynamic and can open or close quickly (much faster than we can publish). If you do not see an opening you are looking for, know that we see almost all types of positons. We strive to keep our listings up to date, but please consider submitting your current resume. Our team will work with you to identify the most recent opportunities that align with your skillset and career goals. We look forward to you joining our family. ***

SIMILAR CAREER TITLES

Help Desk Technician, Technical Support Analyst, Desktop Support Specialist, Systems Support Specialist, Network Support Technician, IT Technician, User Support Specialist, Application Support Analyst, Technical Support Specialist, IT Help Desk Analyst, IT Service Desk Specialist, etc.

DEGREE (Level Desired)

Bachelor's Degree

DEGREE (Focus)

Information Technology, Computer Science, Network Administration, Cybersecurity, Information Systems, Computer Engineering, Software Development, Data Science, Systems Administration, Telecommunications, Cloud Computing, etc.

ALTERNATE EXPERIENCE

General comment on degrees: Most contracts allow additional experience (4-5 years) in lieu of a Bachelor's Degree. Some contracts give 4-5 years experience credit for a Bachelor's Degree. Some contracts give 2 years experience credit for a Master's Degree. We will work with you to find the right fit.

POSITION RESPONSIBILITIES

• Ability to troubleshoot hardware issues
• Strong communication skills
• Availability for flexible work hours
• Knowledge of common software
• Understanding of networking basics
• Ability to prioritize tasks

REQUIRED SKILLS

• Proficiency with operating systems
• Familiarity with remote support tools
• Ability to document technical issues
• Strong problem-solving skills
• Basic scripting knowledge
• Proficiency in system configuration

DESIRED SKILLS

• Knowledge of cybersecurity principles
• Experience with cloud platforms
• Ability to manage virtual environments
• Familiarity with DevOps practices
• Exposure to ITIL frameworks
• Knowledge of emerging technologies

PLUG IN to CYMERTEK - And design your future...

YOUR FOREVER CAREER STARTS HERE

Are you looking for more than just a job? Join a company where employees are treated like family, and your career is built to last. We are a growing small business and a trusted federal contractor offering full scope consulting services in information technology, cybersecurity, and analyst workforce development.

At our company, you come first. We’re committed to creating an environment where you’ll thrive professionally and personally. We provide meaningful, challenging work using cutting-edge technologies while investing in your growth and success. With direct access to company leadership, a laid-back and inclusive atmosphere, and exceptional work-life balance, you’ll feel valued every day.

We also believe in taking care of our family - both yours and ours. Our benefits are phenomenal, family-friendly, and designed with your well-being in mind. From employee and family events to career-long support, we create a community you’ll never want to leave.

Ready to make your next move the best one? Join us and experience the difference.

BENEFITS

• Excellent Salaries
• Flexible Work Schedule
• Cafeteria Style Benefits
• 10% - 401k Matching (Vested Immediately)
• Additional 401k Profit Sharing
• 30 days Paid Leave/Holiday (No Use or Lose!)
• The day off for your birthday
• Medical/Dental/Vision - 100% employee coverage.($1200 allowance - or a bonus)
• HSA/FSA
• AFLAC
• Long Term/Short Term Disability - 100% employee coverage. No cost to you.
• Life Insurance - 100% employee coverage. No cost to you.
• Additional Discretionary Life Insurance
• Paid Training
• No long, wordy reviews with tons of paperwork!!!
• Referral bonus program with recurring annual payments

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Cymertek is proud to be an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We embrace and celebrate differences in our employees, recognizing that a diverse workforce enhances our creativity, innovation, and overall success. At Cymertek, employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable laws. We believe in creating an environment where all individuals are treated with respect and dignity, and where opportunities for professional growth and advancement are accessible to everyone, regardless of background or identity.