IT Field Services Representative II

OP RaaS; North Dakota; On-site; USD 42,000 - 65,000; Full time

Job summary

OP RaaS in North Dakota is seeking a detail-oriented IT Asset & Lifecycle Specialist to coordinate device repair processes, manage inventory, and ensure timely distribution of end-user equipment. You will partner with IT teams, vendors, and logistics providers to maintain device availability, document workflows, and support audits, while adhering to internal standards.

This on-site role requires strong organizational skills, the ability to lift up to 75 pounds, and occasional travel to support

Qualifications

• Associate’s degree required; degree in IT, supply chain, or related field preferred.
• Minimum 2 years in IT asset management, device lifecycle operations, or logistics.
• Familiarity with repair processes, warranty management, and vendor coordination.
• Experience with inventory management systems and asset tracking.
• Understanding IT governance, compliance, and lifecycle standards.
• Experience with ServiceNow or similar ticketing tools preferred.
• Strong organizational and problem-solving skills.
• Ability to lift/carry IT equipment up to 75 pounds several times per week.

Responsibilities

• Coordinate device repair activities and warranty claims.
• Manage inventory of end-user devices and parts.
• Oversee device distribution to ensure timely fulfillment.
• Collaborate with IT, vendors, and logistics to meet enterprise standards.
• Document repair workflows and asset tracking information.
• Support compliance reviews, audits, and lifecycle reporting.
• Escalate complex issues to Level 2 / engineering teams.
• Comply with applicable laws, regulations and company policies.

Skills

IT asset management

Vendor coordination

Inventory management

Documentation

Collaboration

Attention to detail

Lift equipment up to 75 pounds

Problem solving

Education

Associate’s degree in information technology, supply chain, business administration, or related field

Tools

ServiceNow

Job description

POSITION OVERVIEW

Supports end user device lifecycle operations by coordinating repair processes, managing inventory, and ensuring timely distribution of equipment. This role helps maintain reliable device availability and collaborates with IT, vendors, and logistics partners to deliver efficient, compliant, and user-focused services.

ESSENTIAL FUNCTIONS

• Coordinate device repair activities including vendor warranty claims and internal service processes
• Manage inventory of end user devices, peripherals, and replacement parts
• Oversee device distribution to ensure timely fulfillment of user requests
• Collaborate with IT support and logistics teams to align repair and distribution services with enterprise standards
• Document repair workflows, distribution activities, and asset tracking information
• Support compliance reviews, audits, and lifecycle reporting for end user devices
• Provides technical support to Business partners, peers and contract personnel including guidance to ensure adherence to Support Services standards and best practices.
• Escalate complex or unresolved issues to Support Services Level 2/ or engineering/App Dev teams
• Perform other duties as assigned
• Comply with all applicable laws/regulations, as well as company policies/procedure

Disclaimer

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• Associate’s degree in information technology, supply chain, business administration, and / or related field
• Two (2) years of experience in IT asset management, device lifecycle operations, or logistics
• Familiarity with repair processes, warranty management, and vendor coordination
• Knowledge of inventory management systems and asset tracking practices
• Understanding of IT governance, compliance, and lifecycle management standards
• Experience with collaboration and ticketing tools such as ServiceNow preferred
• Strong organizational and problem-solving skills
• Organizational skills to manage inventory, repair processes, and distribution activities
• Collaboration and communication skills to work with IT teams, vendors, and logistics partners
• Attention to detail to ensure accurate tracking and compliance with standards
• Problem-solving skills to optimize repair workflows and distribution efficiency
• Ability to lift/carry IT equipment varying weights several times a week, to lift equipment weighing approximately 75 pounds

Job Conditions

• Must be able to travel