IT Field Services Representative II

OP RaaS; Michigan; Presencial; USD 42 000 - 68 000; Tempo integral

Resumo da oferta

OP RaaS in Michigan is seeking an IT Asset & Lifecycle Coordinator to support end-user device lifecycles by coordinating repairs, managing inventory, and ensuring timely distribution of equipment.

You will collaborate with IT, vendors, and logistics partners to deliver efficient, compliant, and user-focused services, document workflows, and support lifecycle reporting.

Qualificações

• Two (2) years of experience in IT asset management, device lifecycle operations, or logistics.
• Familiarity with repair processes, warranty management, and vendor coordination.
• Knowledge of inventory management systems and asset tracking practices.
• Understanding of IT governance, compliance, and lifecycle management standards.
• Experience with ServiceNow or similar ticketing tools (preferred).
• Strong collaboration and communication skills to work with IT teams, vendors, and logistics partners.

Responsabilidades

• Coordinate device repair activities including warranty claims and internal service processes.
• Manage inventory of end user devices, peripherals, and replacement parts.
• Oversee device distribution to ensure timely fulfillment of user requests.
• Collaborate with IT support and logistics teams to align repair and distribution services with enterprise standards.
• Document repair workflows, distribution activities, and asset tracking information.
• Support compliance reviews, audits, and lifecycle reporting for end user devices.
• Escalate complex or unresolved issues to Support Services Level 2 or engineering teams.
• Comply with all applicable laws/regulations, as well as company policies/procedure.

Conhecimentos

Organizational skills

Problem-solving

Collaboration

Communication

Attention to detail

Formação académica

Associate’s degree in information technology, supply chain, business administration, and / or related field

Ferramentas

ServiceNow

Descrição da oferta de emprego

POSITION OVERVIEW

Supports end user device lifecycle operations by coordinating repair processes, managing inventory, and ensuring timely distribution of equipment. This role helps maintain reliable device availability and collaborates with IT, vendors, and logistics partners to deliver efficient, compliant, and user-focused services.

ESSENTIAL FUNCTIONS

• Coordinate device repair activities including vendor warranty claims and internal service processes
• Manage inventory of end user devices, peripherals, and replacement parts
• Oversee device distribution to ensure timely fulfillment of user requests
• Collaborate with IT support and logistics teams to align repair and distribution services with enterprise standards
• Document repair workflows, distribution activities, and asset tracking information
• Support compliance reviews, audits, and lifecycle reporting for end user devices
• Provides technical support to Business partners, peers and contract personnel including guidance to ensure adherence to Support Services standards and best practices.
• Escalate complex or unresolved issues to Support Services Level 2/ or engineering/App Dev teams
• Perform other duties as assigned
• Comply with all applicable laws/regulations, as well as company policies/procedure

Disclaimer

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• Associate’s degree in information technology, supply chain, business administration, and / or related field
• Two (2) years of experience in IT asset management, device lifecycle operations, or logistics
• Familiarity with repair processes, warranty management, and vendor coordination
• Knowledge of inventory management systems and asset tracking practices
• Understanding of IT governance, compliance, and lifecycle management standards
• Experience with collaboration and ticketing tools such as ServiceNow preferred
• Strong organizational and problem-solving skills
• Organizational skills to manage inventory, repair processes, and distribution activities
• Collaboration and communication skills to work with IT teams, vendors, and logistics partners
• Attention to detail to ensure accurate tracking and compliance with standards
• Problem-solving skills to optimize repair workflows and distribution efficiency
• Ability to lift/carry IT equipment varying weights several times a week, to lift equipment weighing approximately 75 pounds

Job Conditions

• Must be able to travel