IT Field Services Representative II

OP RaaS; Atlanta (GA); On-site; USD 52,000 - 78,000; Full time

Job summary

OP RaaS in Atlanta, GA is seeking a detail-focused IT asset and lifecycle specialist to coordinate device repair activities, manage inventory, and ensure timely distribution of end-user equipment. You will partner with IT, vendors, and logistics to align repair and distribution with enterprise standards, while documenting workflows and asset movements.

The role requires an Associate’s degree and about two years of related experience in IT asset management or logistics, plus familiarity with

Qualifications

• Associate’s degree required in IT, supply chain, business administration, or related field.
• Two years of experience in IT asset management, device lifecycle operations, or logistics.
• Familiarity with repair processes, warranty management, and vendor coordination.
• Knowledge of inventory management systems and asset tracking practices.
• Understanding of IT governance, compliance, and lifecycle management standards.
• Experience with ServiceNow preferred.
• Strong organizational and problem-solving skills.
• Ability to lift/carry IT equipment up to 75 pounds.

Responsibilities

• Coordinate device repair activities including vendor warranty claims and internal service processes.
• Manage inventory of end user devices, peripherals, and replacement parts.
• Oversee device distribution to ensure timely fulfillment of user requests.
• Collaborate with IT support and logistics teams to align repair and distribution services with enterprise standards.
• Document repair workflows, distribution activities, and asset tracking information.
• Support compliance reviews, audits, and lifecycle reporting for end user devices.
• Provide technical support to Business partners, peers and contract personnel including guidance to ensure adherence to Support Services standards and best practices.
• Escalate complex or unresolved issues to Support Services Level 2/ or engineering/App Dev teams.
• Perform other duties as assigned.
• Comply with all applicable laws/regulations, as well as company policies/procedure.

Skills

Organizational skills

Problem-solving

Communication skills

Attention to detail

Collaboration

Vendor coordination

IT asset management

Education

Associate’s degree in IT / Supply Chain / Business Admin

Tools

ServiceNow

Job description

POSITION OVERVIEW

Supports end user device lifecycle operations by coordinating repair processes, managing inventory, and ensuring timely distribution of equipment. This role helps maintain reliable device availability and collaborates with IT, vendors, and logistics partners to deliver efficient, compliant, and user-focused services.

ESSENTIAL FUNCTIONS

• Coordinate device repair activities including vendor warranty claims and internal service processes
• Manage inventory of end user devices, peripherals, and replacement parts
• Oversee device distribution to ensure timely fulfillment of user requests
• Collaborate with IT support and logistics teams to align repair and distribution services with enterprise standards
• Document repair workflows, distribution activities, and asset tracking information
• Support compliance reviews, audits, and lifecycle reporting for end user devices
• Provides technical support to Business partners, peers and contract personnel including guidance to ensure adherence to Support Services standards and best practices.
• Escalate complex or unresolved issues to Support Services Level 2/ or engineering/App Dev teams
• Perform other duties as assigned
• Comply with all applicable laws/regulations, as well as company policies/procedure

Disclaimer

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• Associate’s degree in information technology, supply chain, business administration, and / or related field
• Two (2) years of experience in IT asset management, device lifecycle operations, or logistics
• Familiarity with repair processes, warranty management, and vendor coordination
• Knowledge of inventory management systems and asset tracking practices
• Understanding of IT governance, compliance, and lifecycle management standards
• Experience with collaboration and ticketing tools such as ServiceNow preferred
• Strong organizational and problem-solving skills
• Organizational skills to manage inventory, repair processes, and distribution activities
• Collaboration and communication skills to work with IT teams, vendors, and logistics partners
• Attention to detail to ensure accurate tracking and compliance with standards
• Problem-solving skills to optimize repair workflows and distribution efficiency
• Ability to lift/carry IT equipment varying weights several times a week, to lift equipment weighing approximately 75 pounds

Job Conditions

• Must be able to travel