IT Field Operations Lead: Quality-Driven Deployments

T R GROUP; Ocean City (MD); On-site; USD 65,000 - 75,000; Full time

Job summary

TRGroup, Inc. is seeking an IT Operations Field Lead focused on quality assurance, field enforcement, operational flow, and client satisfaction.

You will be the operational lead and final gatekeeper for deployments, ensuring the engineering team operates with velocity without sacrificing detail. Based in Ocean City, MD, you’ll drive on-site standards, dispatch management, and brand protection across projects, guiding a team of engineers to consistent, high-quality outcomes for our critical

Qualifications

• Operate across enterprise networking stacks and cloud infrastructure.
• Extensive background in IT field operations, network deployments, or technical quality assurance.
• Demonstrate leadership to hold engineers to high industry standards.
• Direct, concise, solution-oriented communication.

Responsibilities

• Enforce the 'Photograph Rule' to ensure flawless hardware and deployment quality before departure.
• Serve as on-site guardian of the TRG brand, ensuring elite client handovers.
• Manage daily dispatch, anticipate bottlenecks, and eliminate field friction.
• Standardize playbook execution across sites to build high-quality infrastructure.

Skills

Technical Autonomy

Experience Level

Commanding Presence

High-Velocity Communication

Education

Graduate

Job description

TRGroup, Inc. is seeking an IT Operations Field Lead focused on quality assurance, field enforcement, operational flow, and client satisfaction.

You will be the operational lead and final gatekeeper for deployments, ensuring the engineering team operates with velocity without sacrificing detail. Based in Ocean City, MD, you’ll drive on-site standards, dispatch management, and brand protection across projects, guiding a team of engineers to consistent, high-quality outcomes for our critical