IT & Facilities Technician - Robotics & Multi-Site Support

Agile Robots; Petaluma (CA); On-site; USD 116,000 - 175,000; Full time

Benefits offered by this job

Bonuses

Health, dental, vision insurance

401k Safe Harbor

Paid time off

Professional development

Job summary

Agile Robots is seeking a hands-on IT & Facilities Technician to support our Palo Alto and Petaluma offices, working closely with the Munich IT team. You will manage end-user IT support, device/asset management, and hands-on site tasks across two US sites.

As a foundational member of our US team, you will imaging laptops, wiring demo cells, mounting monitors, and performing general facility tasks while collaborating with global colleagues. Occasional travel is required.

Qualifications

• 3+ years on-premise IT support
• 3+ years Windows 11 support
• 3+ years basic networking (switching, VLANs, Wi‑Fi)
• Mechanical and electrical aptitude with hand/tools

Responsibilities

• Onboarding/offboarding: create/disable accounts, set up devices, prepare workspace, recycle equipment on exit.
• Manage Windows and MacOS devices: enroll, deploy software, troubleshoot issues.
• Provide IT support at 1st/2nd level: handle tickets end to end, coordinate with 3rd level support.
• Robot setup and commissioning: assemble, power, network, configure robot systems for demos and use.
• Robot maintenance: preventive checks, firmware/software updates, coordinate with Munich for faults/parts.
• IT storage and asset management: track devices, monitor stock, maintain inventory records.

Skills

IT support

Windows 11

Networking

Mechanical aptitude

Electrical aptitude

Time management

Customer service

English communication

Tools

Active Directory

Intune

Job description

Agile Robots is seeking a hands-on IT & Facilities Technician to support our Palo Alto and Petaluma offices, working closely with the Munich IT team. You will manage end-user IT support, device/asset management, and hands-on site tasks across two US sites.

As a foundational member of our US team, you will imaging laptops, wiring demo cells, mounting monitors, and performing general facility tasks while collaborating with global colleagues. Occasional travel is required.