IT & Facilities Technician for Robotics & Multi-Site Support

Agile Robots SE; Palo Alto (CA); On-site; USD 116,000 - 175,000; Full time

Benefits offered by this job

Health insurance

Paid time off and holidays

Professional development

Job summary

Agile Robots SE in Silicon Valley seeks an IT & Facilities Technician. You will be the first point of contact for IT at Palo Alto and Petaluma, handling end‑user IT support, device and asset management, robot setup and maintenance, and on‑site facilities tasks.

This hands‑on role covers imaging laptops, wiring robot demo cells, mounting monitors, managing office tech, and coordinating with Munich. Travel between US sites is expected, with growth opportunity as we scale our North American

Qualifications

• 3+ years of hands-on Windows 11 support.
• 3+ years of basic networking (VLANs, Wi‑Fi, structured cabling).
• Mechanical and electrical aptitude with hand and power tools.
• Experience setting up, maintaining or repairing physical equipment (robots, industrial gear, AV).
• Strong organizational and time‑management skills with accurate ticket/inventory records.
• Excellent problem-solving with hands‑on mentality; able to work independently across two sites.
• Valid US driver’s license and willingness to travel regularly.

Responsibilities

• Onboarding/offboarding: create/disable accounts, set up laptops, peripherals, workspace readiness, and asset lifecycle.
• Windows/MacOS device management: enroll, manage, deploy software, troubleshoot issues.
• Provide IT support at 1st/2nd level; resolve issues end‑to‑end with internal/3rd level teams.
• Robot setup/commissioning: unpack, assemble, power, network, configure demos and test cells.
• Robot maintenance: preventive checks, firmware/software updates, coordinate with Munich on parts.
• IT storage/asset management: track devices, spares, monitor stock, maintain inventory records.
• General on-site support: set up meeting rooms, printers, AV, cabling, furniture, displays.
• Shipping/logistics: receive/inspect hardware, prepare shipments for demos/events.
• Collaborate with central IT; support Munich on infrastructure and security topics.
• Multi-site coverage: travel between Palo Alto and Petaluma, occasional trips to other US sites.

Skills

Windows 11 support

Networking basics

IT support

Mechanical aptitude

Electrical aptitude

Reading wiring/docs

English communication

Driver's license

Tools

Intune

ITSM tools

Device management platforms

Job description

Agile Robots SE in Silicon Valley seeks an IT & Facilities Technician. You will be the first point of contact for IT at Palo Alto and Petaluma, handling end‑user IT support, device and asset management, robot setup and maintenance, and on‑site facilities tasks.

This hands‑on role covers imaging laptops, wiring robot demo cells, mounting monitors, managing office tech, and coordinating with Munich. Travel between US sites is expected, with growth opportunity as we scale our North American