IT & Facilities Specialist, Tier I–III

Territorial Bank of American Samoa; Pago Pago (AS); Sur place; USD 60 000 - 80 000; Plein temps

Résumé du poste

Territorial Bank of American Samoa is seeking an IT & Facility Specialist I, II, or III to support computer hardware, software, network connectivity, and day-to-day facility operations at the Centennial Branch in Utulei. You will install, maintain, and troubleshoot technology and coordinate vendor services to ensure secure, reliable systems.

The role requires collaboration with staff and vendors, adherence to bank policies, and the ability to manage multiple tasks while maintaining accurate

Qualifications

• Experience providing IT support, help desk, or facilities support.
• Familiarity with desktop hardware, software, and network connectivity.
• Strong customer service and communication skills.
• Knowledge of cybersecurity concepts and asset management.

Responsabilités

• Install, configure, and troubleshoot desktop hardware, software, and devices.
• Assist with LAN/WAN, wireless, and VoIP systems maintenance.
• Respond to Help Desk requests and provide timely support.
• Maintain inventory, asset records, and documentation.
• Coordinate facility maintenance and vendor services.

Connaissances

Hardware support

Windows OS

Microsoft Office

Microsoft 365 administration

Networking basics

VoIP

Cybersecurity fundamentals

Inventory management

Customer service

Teamwork

Time management

Documentation/Naming standards

Remote/Help Desk support

Formation

GED

Associate Degree IT/CS/Facilities

Bachelor’s Degree acceptable

Outils

LAN/WAN equipment

VoIP systems

Description du poste

Territorial Bank of American Samoa is seeking an IT & Facility Specialist I, II, or III to support computer hardware, software, network connectivity, and day-to-day facility operations at the Centennial Branch in Utulei. You will install, maintain, and troubleshoot technology and coordinate vendor services to ensure secure, reliable systems.

The role requires collaboration with staff and vendors, adherence to bank policies, and the ability to manage multiple tasks while maintaining accurate