Teller I-III: Precise Cash Handling & Customer Service

Mytbas; Pago Pago (AS); On-site; USD 30,000 - 42,000; Full time

Job summary

Mytbas is seeking a Teller I, II, or III in Utulei, American Samoa, to act as a frontline representative delivering excellent customer service while processing transactions accurately and securely.

The role involves deposits, withdrawals, transfers, check cashing, and balancing cash, with adherence to bank policies and regulatory requirements. You will promote products, manage risk, and maintain professionalism and integrity in daily operations.

Qualifications

• High school diploma or GED; or 2+ years of relevant experience in banking, operations, sales, or customer service.
• Knowledge of branch operations, retail banking processes, and commercial account services.
• Basic understanding of state and federal banking regulations and Bank operational policies.
• Proficiency with computers, teller systems, and Microsoft Office applications.
• Strong numerical accuracy and the ability to count currency and negotiable instruments efficiently.
• Effective verbal, written, and interpersonal communication skills.
• Ability to handle multiple tasks, solve problems, and work under periods of stress or high customer volume.
• Strong organizational and time management skills.
• Ability to work with general supervision while maintaining accuracy and accountability.

Responsibilities

• Process customer transactions including deposits, withdrawals, transfers, check cashing, and night depository deposits with accuracy and efficiency.
• Meet established KPIs related to transaction accuracy, customer service standards, compliance requirements, and overall branch performance.
• Verify customer identity, validate checks, and ensure negotiable instruments meet Bank standards.
• Receive, count, and balance cash at the beginning and end of each shift in accordance with established procedures.
• Record and document all transactions accurately while maintaining organized and up-to-date records.
• Identify customer banking needs and recommend appropriate products and services.
• Maintain compliance with Bank policies, procedures, code of conduct, BSA/AML regulations, and all applicable federal and territorial guidelines.

Skills

Customer service

Cash handling

Numerical accuracy

Communication skills

MS Office / teller software

Problem solving

Education

High school diploma or GED

Tools

Banking software

Teller systems

Job description

Mytbas is seeking a Teller I, II, or III in Utulei, American Samoa, to act as a frontline representative delivering excellent customer service while processing transactions accurately and securely.

The role involves deposits, withdrawals, transfers, check cashing, and balancing cash, with adherence to bank policies and regulatory requirements. You will promote products, manage risk, and maintain professionalism and integrity in daily operations.