IT Equipment Refresh Technician

ITnova; Crownsville (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

Company paid life Insurance

401k

Paid time-off

Paid holidays

Job summary

ITnova is seeking a detail-oriented IT Equipment Refresh Technician to support DoIT's Enterprise Computer Lifecycle Refresh Project across Maryland. You will deploy, configure, and replace desktops and laptops for state agencies, imaging Windows 10/11, migrating data, and ensuring asset inventory accuracy.

Travel throughout the State using a personal vehicle may be required. Must possess a valid driver's license, be comfortable lifting up to 50 pounds, and deliver professional, responsive

Qualifications

• High school diploma or GED required.
• 1+ years of desktop support or field tech experience.
• Experience imaging Windows 10/11 desktops/laptops.
• BIOS updates, imaging, software installation and hardware configuration.
• AD domain joins and user login support.
• Data migration between legacy and replacement devices.
• Knowledge of desktops, laptops, tablets, printers and peripherals.
• Experience troubleshooting hardware, software, printers, network, and OS issues.
• Proficient with Microsoft Office and enterprise apps.
• Accurate documentation using ticketing systems and inventory records.
• Experience maintaining IT asset inventory with asset tags and serials.
• Strong customer service and communication skills.
• Ability to travel statewide using a personal vehicle and lift up to 50 pounds.

Responsibilities

• Deploy, configure, and replace desktops, laptops, tablets, and peripherals for State agencies.
• Image Windows 10/11 devices using DoIT gold images.
• Prepare new equipment with BIOS updates, domain joins, IP config, and hardware setup.
• Install/configure OS, productivity software, printers, docking stations, and peripherals.
• Assist end users with setup, login, data migration, and software config.
• Troubleshoot hardware, software, printers, network, and OS issues with DoIT staff.
• Integrate desktops with Active Directory, file servers, and email systems.
• Remove legacy gear and relocate retired devices to onsite storage.
• Maintain accurate asset inventory with tags, serials, assignments, and locations.
• Digitize deployment records and upload to approved repositories.
• Update ServiceNow tickets and equipment trackers per guidelines.
• Collaborate with DoIT teams to resolve issues and support remediation.
• Deliver professional, responsive customer service and communicate progress to users.
• Travel statewide to perform refresh activities.
• Perform other duties as assigned.

Skills

Desktop support

IT equipment deployment

Field technical support

Windows 10/11 imaging

Active Directory

Data migration

ServiceNow

Customer service

Communication

Travel ready

Education

High school diploma or GED

Associate degree (preferred) in IT/CS

Tools

ServiceNow ITSM

SCCM/Intune

Job description

ITnova is seeking a detail-oriented and customer-focusedIT Equipment Refresh Technician to support the Department of Information Technology's (DoIT) Enterprise Computer Lifecycle Refresh Project. This position is responsible for deploying, configuring, and replacing desktop and laptop computers for approximately 40 State agencies throughout Maryland.

The successful candidate will image and configure Windows 10 and Windows 11 devices, migrate user data, install software, remove legacy equipment, maintain accurate IT asset inventory, and provide exceptional customer service throughout the deployment process. This position requires travel to various customer locations throughout the State, and the use of a personal vehicle may be required.

Responsibilities

• Support the Department of Information Technology (DoIT) Computer Lifecycle Refresh Project by deploying, configuring, and replacing desktops, laptops, tablets, and related peripherals for State agencies.
• Image Windows 10 and Windows 11 devices using approved DoIT Gold Images.
• Unpack, inspect, configure, and prepare new computer equipment for deployment, including BIOS updates, domain joins, IP configuration (as applicable), and hardware setup.
• Install and configure operating systems, productivity software, business applications, printers, docking stations, and other peripherals.
• Assist end users with system setup, login, data migration, and software configuration.
• Troubleshoot and resolve hardware, software, printer, network connectivity, and system performance issues in collaboration with DoIT technical staff.
• Ensure desktop systems integrate with enterprise services, including Active Directory, file servers, email systems, conferencing systems, application servers, and administrative systems.
• Remove and disconnect legacy equipment, relocate retired devices to designated onsite storage locations, and properly dispose of packaging materials while maintaining a clean work area.
• Maintain accurate IT asset inventory by capturing and validating asset tags, service tags, serial numbers, equipment assignments, user information, office locations, and other required inventory data.
• Collect end-user signatures for equipment distribution, digitize deployment records, and upload documentation to approved repositories.
• Update ServiceNow tickets, equipment refresh trackers, inventory records, issue logs, and remediation trackers in accordance with DoIT Ticket Handling Etiquette guidelines.
• Collaborate with DoIT Client Services and technical teams to research issues, implement solutions, and support equipment remediation efforts.
• Deliver professional, responsive customer service and communicate deployment progress and issue resolution to end users.
• Travel to customer locations throughout the State to perform equipment refresh activities.
• Perform other job-related duties as assigned.

Required Qualifications

• High school diploma or GED required.
• One (1) or more years of experience providing desktop support, IT equipment deployment, computer installations, or field technical support.
• Experience installing, configuring, imaging, and deploying Windows 10 and Windows 11 desktop and laptop computers.
• Experience performing BIOS updates, computer imaging, software installation, hardware configuration, and system setup.
• Experience joining computers to Active Directory domains and providing end-user login assistance.
• Experience performing end-user data migration between legacy and replacement devices.
• Knowledge of desktop hardware, laptops, tablets, docking stations, printers, monitors, keyboards, mice, and other peripherals.
• Experience troubleshooting desktop hardware, software, printers, network connectivity, and operating system issues.
• Knowledge of Microsoft Office, enterprise productivity software, and standard business applications.
• Ability to document work accurately using ServiceNow or similar ticketing systems and maintain deployment, inventory, and issue tracking records.
• Experience maintaining IT asset inventory records, including asset tags, serial numbers, user assignments, and equipment tracking.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to travel throughout the State using a personal vehicle as required.
• Valid driver's license and reliable transportation.
• Ability to lift, transport, and install computer equipment weighing up to 50 pounds.

Preferred Qualifications

• Associate degree in Information Technology, Computer Science, or a related field.
• Experience supporting enterprise computer lifecycle or equipment refresh projects.
• Experience using ServiceNow or other IT Service Management (ITSM) platforms.
• Experience with Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or other enterprise deployment tools.
• Knowledge of IT asset management best practices and inventory control processes.
• CompTIA A+, Microsoft, or other relevant technical certifications.
• Experience supporting State government, public sector, or large enterprise IT environments.

Must successfully pass all required background investigations and security screenings required by the State of Maryland and the Department of Information Technology.

**Must be a U.S. Citizen

Location: On-site Crownsville, MD

Benefits:

• Medical, Dental & Vision benefits

• Company paid life Insurance

• 401k

• Paid-time-off

• Paid holidays

ITnova is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.