IT Equipment & Asset Services Technician - Client Support

University of Alabama at Birmingham; United States; Presencial; USD 41.000 - 67.000; Jornada completa

Descripción de la vacante

The University of Alabama at Birmingham (UAB) IT department seeks an INFORMATION TECHNOLOGY CLIENT EQUIPMENT SERVICES TECHNICIAN-ENT to deliver accurate and timely IT client equipment services to administrators, faculty, staff, and students. You will resolve incidents, fulfill requests, and prepare IT equipment for clients, while maintaining asset security and ITSM records.

Responsibilities include device configuration, warehouse tasks, and administrative duties; the role requires basic

Formación

• Associate degree in information systems, computer science, or related field.
• One year of related experience required; experience may substitute education.

Responsabilidades

• Responds to service requests for IT equipment and related services, with ownership through resolution.
• Prepares and configures IT equipment for client use and coordinates repairs when needed.
• Assists with warehouse operations including inventory recording and counts.
• Performs administrative duties such as scanning, scheduling, and shipping/receiving.
• Maintains accurate incident, request, and asset data in the ITSM tool.
• Performs other duties as assigned.

Conocimientos

Problem solving

Customer service

Troubleshooting

Related experience

Educación

Associate's degree in IS/CS

Descripción del empleo

The University of Alabama at Birmingham (UAB) IT department seeks an INFORMATION TECHNOLOGY CLIENT EQUIPMENT SERVICES TECHNICIAN-ENT to deliver accurate and timely IT client equipment services to administrators, faculty, staff, and students. You will resolve incidents, fulfill requests, and prepare IT equipment for clients, while maintaining asset security and ITSM records.

Responsibilities include device configuration, warehouse tasks, and administrative duties; the role requires basic