INFORMATION TECHNOLOGY CLIENT EQUIPMENT SERVICES TECHNICIAN-ENT

University of Alabama at Birmingham; Birmingham (AL); In loco; USD 41.000 - 67.000; Tempo pieno

Descrizione del lavoro

University of Alabama at Birmingham is seeking an Information Technology Client Equipment Services Technician-ENT to provide accurate and timely IT client equipment services to administrators, faculty, staff, and students. You will handle incidents and requests, prepare equipment, and maintain asset records while ensuring SLA adherence.

The role requires an Associate's degree in information systems or computer science and 1 year of related experience (or equivalent).

Competenze

• Associate's degree required with 1 year of related experience; work experience may substitute for education.
• Related experience in customer service, technical sales, warehouse work, or receiving packages is mentioned as relevant.

Mansioni

• Responds to service requests for IT clients and systems; escalates as needed while owning the request through resolution.
• Prepares and configures IT equipment for client use; troubleshoots and coordinates repairs.
• Assists with warehouse operations including receiving equipment and inventory recording in the asset management system.
• Performs administrative duties such as scanning documents, scheduling appointments, and shipping/receiving packages.
• Maintains accurate incident/request data and asset management in the ITSM tool.
• Performs other duties as assigned.

Conoscenze

Problem solving

Customer service

Troubleshooting

Formazione

Associate degree in Information Systems/Computer Science

Descrizione del lavoro

FOR USE BY UAB IT ONLY: The University of Alabama at Birmingham (UAB) seeks an INFORMATION TECHNOLOGY CLIENT EQUIPMENT SERVICES TECHNICIAN-ENT to provide accurate and timely IT Client Equipment services to supported UAB administrators, faculty, staff, and students to include incident resolution and request fulfilment of a moderate to complex nature. To obtain IT equipment, assign asset tags, and purchase cellular equipment and wireless services. To receive, prioritize, document, and actively resolve IT Client service requests and to resolve incidents when considered appropriate and necessary to maintain service-level agreement (SLA) expectations. To perform defined processes and adhere to standard operating procedures. To prepare IT equipment for clients. To resolve issues with faulty IT equipment using basic troubleshooting and technical skills. To receive and manage inventory and ensure security of assets while in inventory. To record changes in inventory in an asset management database. To assist with monitoring and reconciling changes in inventory. To perform administrative duties including and not limited to scanning documents, scheduling appointments, and shipping and receiving packages. To maintain accurate information and data regarding incident and request response and asset management within the IT service management (ITSM) tool.

RESPONSIBILITIES

• Responds to service requests for supported IT clients and systems. These include and are not limited to requests to obtain IT equipment, assign asset tags, and purchase cellular equipment and wireless services. Escalates requests to the next level as required, while maintaining ownership of the request through resolution.
• Prepares IT equipment for use. Prepares and configures UAB owned equipment for client use. Troubleshoots and repairs IT equipment, and coordinates vendor repair when necessary. Escalates equipment issues to the next level as required, while maintaining ownership of the issue through resolution.
• Assists with warehouse operations. Tasks include and are not limited to receiving IT equipment, recording incoming and outgoing inventory in an asset management database, and performing physical counts of inventory.
• Perform administrative duties as assigned. These include and are not limited to scanning documents, scheduling appointments, and shipping and receiving packages.
• Maintains accurate information and data regarding incident and request response and asset management in the ITSM tool.
• Performs other duties as assigned.

(Annual Salary: $41,175 - $66,915)

Associate's degree in Information Systems, Computer Science, or a Related Field and one (1) years of related experience required. Work experience may substitute for education requirement.

Preferred Skills

• Ability to problem-solve
• Customer services skills
• Troubleshooting skills

Related experience: Customer service, technical sales, warehouse work, receiving packages.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

Job Category

Information Technology

Organization

191202030 Desktop Support Svcs

Employee Status

Regular

Shift

Day/1st Shift

Work Arrangement (final schedule to be determined by the department/hiring manager)

Onsite