IT Engineer for Quantum Lab & Fab IT Support

Rigetti And Company Inc; Fremont (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Equity

Medical

Dental

Vision

401(k)

Parental leave

Rejuvenation days

Vacation policy

Job summary

Rigetti Computing seeks an IT Engineer to be the primary contact for end-user IT support across a 250-person R&D organization, spanning quantum physics, semiconductor fab, hardware/software engineering, and corporate staff.

The role requires triaging in fabrication environments, supporting Windows/macOS endpoints, and coordinating with Facilities for escalations. You will manage accounts, software, and hardware lifecycles while maintaining Uptime and security compliance.

Qualifications

• 3–5 years of experience in IT support, system administration, or technical support roles.
• Strong troubleshooting skills with Windows and macOS.
• Experience with WSUS, MDT, Jamf, Intune, Active Directory, Okta, Google Workspace, and identity management.
• Familiarity with network troubleshooting (DNS, TCP/IP, VLANs).
• Some understanding of cybersecurity practices and endpoint protection.
• Ability to work independently, triage, and resolve IT issues.
• Good communication and documentation skills.

Responsibilities

• Act as the first point of contact for IT incidents and service requests via Jira Service Management.
• Diagnose and resolve hardware, software, network connectivity, and account issues.
• Back up and restore systems and data using Acronis or equivalent backup software.
• Support Windows and macOS endpoints; Ubuntu familiarity is helpful but not required.
• Process access requests per IT policies; escalate sensitive requests as needed.
• Manage IT inventory and procurement to maintain onboarding and break-fix continuity.
• Provision and deprovision user accounts across Okta, AD, Azure AD, and apps.
• Plan hardware refresh cycles and track device lifecycle statuses.
• Manage MFA enrollment, resets, and exceptions with authorization.
• Prepare and image laptops/workstations before new hires.
• Run IT onboarding sessions for day-one productivity.
• Execute offboarding procedures including data preservation.

Skills

Okta

Google Workspace

Slack

Microsoft 365

Identity management

Windows

macOS

Jira Service Management

Networking

Security

Education

Associate’s or Bachelor’s degree in IT/CS

Certifications (CompTIA+, Linux+, Azure, CCNA)

Tools

Acronis

Active Directory

Azure AD

Intune

Jira Service Management

Jamf

WSUS

MDT

Google Workspace

SnipeIT

Job description

Rigetti Computing seeks an IT Engineer to be the primary contact for end-user IT support across a 250-person R&D organization, spanning quantum physics, semiconductor fab, hardware/software engineering, and corporate staff.

The role requires triaging in fabrication environments, supporting Windows/macOS endpoints, and coordinating with Facilities for escalations. You will manage accounts, software, and hardware lifecycles while maintaining Uptime and security compliance.