IT Engineer

Rigetti; Fremont (CA); On-site; USD 70,000 - 97,000; Full time

Job summary

Rigetti Computing seeks an IT Engineer to serve as the primary IT contact for a 250-person quantum R&D organization. You will support Windows, macOS, and a mixed Linux environment, handling onboarding, offboarding, asset management, and security baselines.

Work spans from firmware lab environments to fab/production tools, with strong emphasis on incident response, IAM, and cross-functional collaboration with engineers and production staff. Strong communication and documentation are essential.

Qualifications

• 3–5 years of IT support, system administration, or technical support roles.
• Strong troubleshooting skills for Windows and macOS.
• Experience with WSUS, MDT, Jamf, Intune, Active Directory, Okta, Google Workspace, and identity management.
• Familiarity with network troubleshooting (DNS, TCP/IP, VLANs).
• Knowledge of cybersecurity practices and endpoint protection.
• Excellent communication and documentation abilities.
• Some knowledge of PowerShell; Bash or Python a plus.
• Experience supporting scientific or engineering software (EDA tools, Python/MATLAB/LabVIEW).
• Familiarity with ITSM frameworks (ITIL Foundation).
• Experience in a manufacturing, pharmaceutical, or research facility with cleanroom awareness.

Responsibilities

• Act as the first point of contact for IT incidents and service requests via Jira Service Management.
• Diagnose and resolve hardware, software, network, and account issues across all departments.
• Back up and restore systems using backup software (e.g., Acronis).
• Support Windows and macOS endpoints; basic Ubuntu familiarity is a plus.
• Manage user accounts across Okta, AD, Azure AD, and apps.
• Plan and execute hardware refresh cycles and asset lifecycle tracking.
• Handle MFA enrollments and exceptions with proper authorization.
• Prepare and image laptops/workstations for new hires and run onboarding sessions.
• Execute offboarding procedures including account suspension and data preservation.
• Monitor Fab/Production alerts and escalate appropriately.
• Support Fab/Production tools and cross-over IT issues with external vendors.
• Manage monthly patching and endpoint management with WSUS, Intune, and Jamf.

Skills

Okta

Google Workspace

Jira Service Management

Windows

macOS

Intune

Jamf

Active Directory

Azure AD

PowerShell

Python

ITIL

Networking basics

Troubleshooting

Documentation

Onboarding/offboarding

ESD awareness

Cleanroom awareness

Education

Associate’s or Bachelor’s degree in IT/CS or related field

Tools

WSUS

MDT

Jamf

Intune

Active Directory

Okta

SnipeIT

Job description

The IT Engineer is the primary point of contact for all end-user IT support across a 250-person quantum R&D organization. You will support a technically diverse workforce spanning quantum physicists, semiconductor Fab operators, hardware and software engineers, and corporate staff — each with distinct tools, workflows, and levels of urgency.

This is not a conventional helpdesk role. The environment includes an active semiconductor fabrication line, multiple dilution refrigerators running continuously, and research infrastructure that cannot tolerate unplanned downtime. You will need to understand enough Fabrication/Lab environments to triage intelligently, blend correctly, and communicate clearly under pressure.

• Act as the first point of contact for all IT incidents and service requests via the Jira Service Management ticketing system — prioritizing and managing a ticket queue to meet SLA targets.
• Diagnose and resolve hardware, software, network connectivity, and account issues for users across all departments.
• Back up and restore systems and data using Acronis or equivalent backup software.
• Support Windows and macOS endpoints; familiarity with Ubuntu is helpful but not required.
• Process access requests in accordance with the company's IT policies, escalating any requests involving sensitive data or restricted software to the IT team before acting.
• Manage IT inventory — track stock levels, order equipment to replenish supply, and maintain a buffer sufficient to support onboarding and break-fix needs without delay.
• Provision and deprovision user accounts across Okta, Active Directory, Azure AD, and application platforms.
• Plan and execute hardware refresh cycles, tracking device age and lifecycle status to keep the fleet within supported standards.
• Manage MFA enrollment, resets, and exceptions with appropriate authorization.
• Prepare and image laptops and workstations ahead of new hires' start dates.
• Run IT onboarding sessions to get new employees set up and productive on day one.
• Execute IT offboarding procedures and checklists, including account suspension, device recovery, and data preservation.
• Respond to first-line alerts from Fab/Production monitoring systems — log, triage, and escalat to the Facilities, IT/Infra team, or on-call engineer as appropriate.
• Support the Fab/Production Tool owner and associated external vendors on Fab/Production cleanroom equipment issues, coordinating on cross-over IT problems.
• Manage monthly/update patches release, endpoint/device management platforms — WSUS, Microsoft Intune (Windows) and Jamf (macOS) — including configuration profiles, software packaging/deployment, and endpoint security baselines.

IT Support Skills

Okta, Google Workspace, Slack, M365 and with broader SaaS and identity management across core business platforms — user provisioning, license management, and access control. Strong customer service orientation, with the ability to communicate clearly and patiently with end users across technical and non-technical backgrounds.

Technical Breadth

Supporting Windows 11 and macOS. Some knowledge of Windows Server fundamentals and core system administration tasks (user/group management, patching, basic server maintenance). Experience with WSUS, MDT, Active Directory, Jamf, M365, and other MDM; Common enterprise ticketing platforms (Jira Service Management or equivalent)

Endpoint & Device Management

Hands-on experience with device management platforms — Microsoft Intune (Windows) and Jamf (macOS). Experience with inventory software such as SnipeIT or an equivalent. Comfortable managing enrollment profiles across a mixed-OS fleet. Some knowledge of anti-malware tools.

Hardware Skills

Able to image, configure, and troubleshoot laptops, workstations, and basic server hardware independently. Comfortable replacing components and managing warranty and repair workflows.

Networking Fundamentals

Basic-level networking knowledge (e.g., TCP/IP, DNS, DHCP, VLANs, VPN) sufficient to diagnose and ESCALT connectivity issues.

• 3–5 years of experience in IT support, system administration, or technical support roles.
• Strong troubleshooting skills with Windows and macOS.
• Experience with WSUS, MDT, Jamf, Intune, Active Directory, Okta, Google Workspace, and identity management.
• Familiarity with network troubleshooting (DNS, TCP/IP, VLANs, firewalls, VPNs).
• Some understanding of cybersecurity practices and endpoint protection.
• Ability to work independently, triage, and resolve IT issues.
• Good communication and documentation skills.
• Some knowledge of PowerShell for automating routine administrative tasks. Bash or Python a plus.
• Experience supporting scientific or engineering software: EDA tools (Cadence, Synopsys), Python/MATLAB/LabVIEW environments, or instrument control software.
• Familiarity with ITSM frameworks (ITIL Foundation or equivalent).
• Prior experience in a manufacturing, pharmaceutical, or research facility with cleanroom or controlled-environment awareness.
• Understanding of basic cleanroom protocols and ESD awareness; some support calls will require entry to controlled areas.
• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
• Certifications such as CompTIA+, Linux+, Microsoft Azure, or Cisco CCNA.
• Experience working in research, scientific, or quantum computing environments.

As engineering leaders, we value diversity and are committed to building a culture of inclusion to attract and engage innovative thinkers. Our technology, meant to serve all of humanity, cannot succeed if those who built it do not mirror the diversity of the communities we serve. Applications from women, minorities, and other under-represented groups are encouraged.

About Rigetti

Rigetti Computing is a pioneer in full-stack quantum computing. The company has operated quantum computers over the cloud since 2017 and serves global enterprise, government, and research clients through its Rigetti Quantum Cloud Services platform. The company’s proprietary quantum-classical infrastructure provides ultra-low latency integration with public and private clouds for high-performance practical quantum computing. Rigetti has developed the industry’s first multi-chip quantum processor for scalable quantum computing systems. The company designs and manufactures its chips in-house at Fab-1, the industry’s first dedicated and integrated quantum device manufacturing facility. Rigetti was founded in 2013 and today employs more than 150 people with offices in the United States, U.K., and Australia. Learn more at www.rigetti.com.

Export Licensing Compliance

Rigetti is committed to full compliance with applicable anti-discrimination laws. We are an equal opportunity employer and value diversity at our company. We strive to create an inclusive work environment and will not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.