Director, Global Quantum System Deployment

Segment (Twilio); Fremont, Berkeley (CA, CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Rigetti Computing is seeking a Director of Quantum System Deployment & Field Engineering to lead the global deployment, integration, commissioning, and lifecycle support of on‑premise quantum computing systems. You will build and lead the Field Engineering organization and ensure successful delivery from factory acceptance through customer installation and handoff.

This role coordinates across Hardware Engineering, Manufacturing, Software, and Program Management to meet performance and

Qualifications

• Master's degree in Physics, Engineering, or a related technical field (Ph.D. preferred).
• 10+ years of experience deploying, integrating, or supporting complex hardware systems.
• 3+ years of people-management experience.
• Strong systems engineering background integrating mechanical, electrical, software, networking, and controls systems.
• Experience with quantum computing, cryogenic systems, RF/microwave systems, semiconductor equipment, scientific instrumentation.
• Excellent customer-facing leadership, communication, and problem-solving skills.
• Willingness to travel globally (approximately 30–40%).

Responsibilities

• Build, lead, and scale Rigetti's global Field Engineering organization.
• Own the end‑to‑end deployment of on‑premise quantum computing systems, including site readiness, installation, system integration, commissioning, customer acceptance, and operational handoff.
• Lead deployment of complex systems, including superconducting quantum processors, dilution refrigerators, RF/microwave hardware, control electronics, networking, and supporting infrastructure.
• Serve as the senior technical escalation point during customer deployments and field operations.
• Establish deployment processes, field engineering standards, training, documentation, and operational metrics.
• Partner cross‑functionally with Hardware Engineering, Manufacturing, Software, Program Management, and Customer Success to improve deployment readiness, reliability, and customer experience.
• Drive continuous improvements in deployment efficiency, serviceability, and lifecycle support.

Skills

Leadership

Project management

Customer-facing leadership

Problem solving

Travel readiness

Education

Master's degree in Physics or Engineering

PhD preferred

Tools

Cryogenic systems

RF/microwave systems

Semiconductor equipment

Scientific instrumentation

Job description

Director of Quantum System Deployment & Field Engineering

Rigetti Computing is seeking a Director of Quantum System Deployment & Field Engineering to lead the global deployment, integration, commissioning, and lifecycle support of our on-premise quantum computing systems. In this role, you will build and lead Rigetti's Field Engineering organization, ensuring the successful delivery of complete quantum systems – from factory acceptance through customer installation, commissioning, acceptance, and operational handoff. You will develop the people, processes, and operational standards required to scale commercial deployments worldwide. Working across Hardware Engineering, Manufacturing, Quantum Engineering, Software, and Program Management, you will ensure every deployed system meets Rigetti's standards for performance, reliability, and customer success.

What You'll Do

• Build, lead, and scale Rigetti's global Field Engineering organization.
• Own the end‑to‑end deployment of on‑premise quantum computing systems, including site readiness, installation, system integration, commissioning, customer acceptance, and operational handoff.
• Lead deployment of complex systems, including superconducting quantum processors, dilution refrigerators, RF/microwave hardware, control electronics, networking, and supporting infrastructure.
• Serve as the senior technical escalation point during customer deployments and field operations.
• Establish deployment processes, field engineering standards, training, documentation, and operational metrics.
• Partner cross‑functionally with Hardware Engineering, Manufacturing, Software, Program Management, and Customer Success to improve deployment readiness, reliability, and customer experience.
• Drive continuous improvements in deployment efficiency, serviceability, and lifecycle support.

What We're Looking For

• Master's degree in Physics, Engineering, or a related technical field (Ph.D. preferred).
• 10+ years of experience deploying, integrating, or supporting complex hardware systems.
• 3+ years of people‑management experience.
• Strong systems engineering background integrating mechanical, electrical, software, networking, and controls systems.
• Experience with one or more of the following: quantum computing, cryogenic systems, RF/microwave systems, semiconductor equipment, scientific instrumentation.
• Excellent customer‑facing leadership, communication, and problem‑solving skills.
• Willingness to travel globally (approximately 30–40%).

Preferred Qualifications

• Experience with superconducting quantum computing or dilution refrigerator systems.
• Experience supporting enterprise, government, or national laboratory customers.
• Experience building and scaling field engineering organizations.
• Familiarity with Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and product lifecycle support.

Rigetti is committed to full compliance with applicable anti‑discrimination laws. We are an equal‑opportunity employer and value diversity at our company. We strive to create an inclusive work environment and will not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.