Quantum IT Engineer: R&D Lab End-User Support

Rigetti; Fremont (CA); On-site; USD 70,000 - 97,000; Full time

Job summary

Rigetti Computing seeks an IT Engineer to serve as the primary IT contact for a 250-person quantum R&D organization. You will support Windows, macOS, and a mixed Linux environment, handling onboarding, offboarding, asset management, and security baselines.

Work spans from firmware lab environments to fab/production tools, with strong emphasis on incident response, IAM, and cross-functional collaboration with engineers and production staff. Strong communication and documentation are essential.

Qualifications

• 3–5 years of IT support, system administration, or technical support roles.
• Strong troubleshooting skills for Windows and macOS.
• Experience with WSUS, MDT, Jamf, Intune, Active Directory, Okta, Google Workspace, and identity management.
• Familiarity with network troubleshooting (DNS, TCP/IP, VLANs).
• Knowledge of cybersecurity practices and endpoint protection.
• Excellent communication and documentation abilities.
• Some knowledge of PowerShell; Bash or Python a plus.
• Experience supporting scientific or engineering software (EDA tools, Python/MATLAB/LabVIEW).
• Familiarity with ITSM frameworks (ITIL Foundation).
• Experience in a manufacturing, pharmaceutical, or research facility with cleanroom awareness.

Responsibilities

• Act as the first point of contact for IT incidents and service requests via Jira Service Management.
• Diagnose and resolve hardware, software, network, and account issues across all departments.
• Back up and restore systems using backup software (e.g., Acronis).
• Support Windows and macOS endpoints; basic Ubuntu familiarity is a plus.
• Manage user accounts across Okta, AD, Azure AD, and apps.
• Plan and execute hardware refresh cycles and asset lifecycle tracking.
• Handle MFA enrollments and exceptions with proper authorization.
• Prepare and image laptops/workstations for new hires and run onboarding sessions.
• Execute offboarding procedures including account suspension and data preservation.
• Monitor Fab/Production alerts and escalate appropriately.
• Support Fab/Production tools and cross-over IT issues with external vendors.
• Manage monthly patching and endpoint management with WSUS, Intune, and Jamf.

Skills

Okta

Google Workspace

Jira Service Management

Windows

macOS

Intune

Jamf

Active Directory

Azure AD

PowerShell

Python

ITIL

Networking basics

Troubleshooting

Documentation

Onboarding/offboarding

ESD awareness

Cleanroom awareness

Education

Associate’s or Bachelor’s degree in IT/CS or related field

Tools

WSUS

MDT

Jamf

Intune

Active Directory

Okta

SnipeIT

Job description

Rigetti Computing seeks an IT Engineer to serve as the primary IT contact for a 250-person quantum R&D organization. You will support Windows, macOS, and a mixed Linux environment, handling onboarding, offboarding, asset management, and security baselines.

Work spans from firmware lab environments to fab/production tools, with strong emphasis on incident response, IAM, and cross-functional collaboration with engineers and production staff. Strong communication and documentation are essential.