Quantum Lab IT Engineer — End-User & Fab Support

Rigetti Computing; Fremont (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Equity

401(k)

Parental leave

Paid time off

Job summary

Rigetti Computing is seeking an IT Engineer to be the primary point of contact for end-user IT support across a 250-person quantum R&D organization. You will support a diverse workforce including quantum physicists, fab operators, and software engineers, triaging, escalating, and ensuring uptime in a lab environment.

The role requires strong Windows/macOS troubleshooting, experience with AD/Intune/Jamf/Okta, and ability to manage onboarding/offboarding, MFA, and security baselines.

Qualifications

• 3–5 years of experience in IT support, system administration, or technical support roles.
• Strong troubleshooting skills with Windows and macOS.
• Experience with WSUS, MDT, Jamf, Intune, Active Directory, Okta, Google Workspace, and identity management.
• Familiarity with network troubleshooting (DNS, TCP/IP, VLANs).
• Some understanding of cybersecurity practices and endpoint protection.
• Ability to work independently, triage, and resolve IT issues.
• Good communication and documentation skills.

Responsibilities

• Act as the first point of contact for IT incidents and service requests via Jira Service Management.
• Diagnose and resolve hardware, software, network connectivity, and account issues across all departments.
• Back up and restore systems and data using backup software.
• Support Windows and macOS endpoints; familiarity with Ubuntu is helpful but not required.
• Process access requests per IT policies; escalate sensitive requests.
• Manage IT inventory and reorder equipment to replenish supply.
• Provision and deprovision user accounts across Okta, AD, and Azure AD.
• Plan and execute hardware refresh cycles and lifecycle tracking.
• Manage MFA enrollment, resets, and exceptions.
• Prepare and image laptops/workstations for new hires.
• Run IT onboarding sessions and support day-one productivity.
• Execute offboarding procedures and data preservation.
• Respond to alerts from Fab/Production monitoring and escalate as needed.
• Support Fab/Production tools and external vendors on equipment issues.
• Manage monthly update patches and endpoint management platforms.

Skills

Customer service

Communication

Troubleshooting

Education

Associate or Bachelor degree in IT/CS

Tools

Jira Service Management

Okta

Active Directory

Azure AD

Microsoft Intune

Jamf

Google Workspace

M365

Job description

Rigetti Computing is seeking an IT Engineer to be the primary point of contact for end-user IT support across a 250-person quantum R&D organization. You will support a diverse workforce including quantum physicists, fab operators, and software engineers, triaging, escalating, and ensuring uptime in a lab environment.

The role requires strong Windows/macOS troubleshooting, experience with AD/Intune/Jamf/Okta, and ability to manage onboarding/offboarding, MFA, and security baselines.