IT End-User Support Technician (Hybrid Role)

State of Washington; Shoreline (WA); Híbrido; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

Washington State Department of Transportation (WSDOT) seeks an IT Customer Support Technician for the Northwest Region. The role focuses on end-user computing across desktop, laptop, tablet, and mobile devices, delivering timely help and solutions to keep projects on track.

You will work across multiple sites with a hybrid schedule after an initial on-site period, providing training, troubleshooting, and device provisioning to over 2,000 employees in a multi-site environment.

Formación

• Demonstrated experience as a customer support technician with problem solving.
• Technical and operational knowledge for IT hardware and software installation.
• Experience supporting Microsoft systems and security tools.

Responsabilidades

• Provide technical customer support for end-user devices remotely and on-site.
• Deploy devices, peripherals, and software to end users across the region.
• Resolve routine service requests and incidents in a timely manner.
• Assist with conferencing and multimedia equipment setup and support.
• Install and inventory printers and related peripherals.
• Provide end-user training on hardware and software basics.

Conocimientos

Customer support

Troubleshooting

Hardware install

MS admin

Time management

Growth mindset

Service oriented

Herramientas

Microsoft 365

Active Directory

SCCM

Intune

Descripción del empleo

Washington State Department of Transportation (WSDOT) seeks an IT Customer Support Technician for the Northwest Region. The role focuses on end-user computing across desktop, laptop, tablet, and mobile devices, delivering timely help and solutions to keep projects on track.

You will work across multiple sites with a hybrid schedule after an initial on-site period, providing training, troubleshooting, and device provisioning to over 2,000 employees in a multi-site environment.