Technology Support Specialist

McDermott Will & Schulte LLP; Washington (District of Columbia); On-site; USD 87,000 - 110,000; Full time

Benefits offered by this job

Discretionary bonus

Comprehensive benefits package

Job summary

McDermott Will & Schulte LLP is seeking a Technology Support Specialist in Washington to provide desk-side technology support. Responsibilities include troubleshooting hardware and software issues, administering technical support, and coordinating IT activities.

Successful candidates will have an associate degree and at least two years of technology support experience. The position offers a comprehensive benefits package and a target hiring range of $87,000 – $110,000.

Qualifications

• At least two (2) years of technology support experience in a professional services organization or similar environment.
• Ability to work effectively in a fast-paced and changing environment.
• Experience with macOS is a plus.

Responsibilities

• Interact with the ACD system and monitor the IT Help Desk ticketing system.
• Administer desk-side technical support.
• Coordinate day-to-day operational IT activities.
• Provide basic desktop application support.
• Participate in departmental pre-pilots.
• Promote adherence to technology policies and procedures.

Skills

Technology support experience

Functional written and verbal communication skills

Ability to work under tight deadlines

Ability to handle confidential information

Experience with macOS

Education

Associate degree

Job description

Technology Support Specialist

The Technology Support Specialist provides customers with desk‑side technology support and assists with strategic projects and operational activities that impact the local office.

Essential Functions and Responsibilities

• Interact with the Automatic Call Distribution (ACD) system and monitor the Information Technology (IT) Help Desk ticketing system to ensure that issues and requests are resolved or escalated per established Service Level Agreements.
• Administer desk‑side technical support including but not limited to troubleshooting hardware and software issues.
• Coordinate day‑to‑day operational IT activities including new hire set up, audio and video conference presentations, office moves, and departures.
• Provide basic desktop application support (installation, maintenance, drivers, imaging) and basic support for mobile devices; partner with other members of the IT organization to resolve.
• Participate in a minimum of 85% of the department’s pre‑pilots, gain familiarity with the changes and report findings.
• Remain well‑versed in technology policies and procedures set by both the firm and IT department; promote adherence and propose recommendations for additions or changes.
• Partner with peers to deliver results and foster a cooperative team environment.
• Contribute to regional and local projects as directed; perform specific tasks to provide support.
• May physically assist in supporting infrastructure in one or more offices (ex. cabling, act as remote set of hands for others).

Required Qualifications

• Associate degree.
• At least two (2) years of technology support experience, or equivalent experience, in a professional services organization or similar environment.
• Functional written and verbal communication skills.
• Ability to work under tight deadlines and prioritize responsibilities.
• Ability to work effectively in a fast‑paced and changing environment.
• Ability to handle and maintain confidential information.
• Ability to work flexible and/or fluctuating work hours.
• Operates within defined guidelines and supervision.
• Experience with macOS a plus.

Compensation & Benefits

Full‑time positions are eligible for a discretionary bonus and a comprehensive benefits package. The target hiring range is $87,000 – $110,000. Base pay is only one part of the Total Rewards that MWE provides to compensate and recognize our staff professionals for their work.

Physical Demands & Work Environment

• The employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear.
• The employee must occasionally lift up to twenty (20) pounds.
• Typical indoor office environment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.