IT End User Specialist II

RIA; Issaquah (WA, CO); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance, AD&D, and EAP

Long Term Disability

Paid Time Off

Paid holidays

Profit-sharing 401(k) retirement plan

Tuition reimbursement

Job summary

Radiology Imaging Associates (RIA) is seeking an IT End User Specialist II to provide advanced frontline support for hardware, software, and peripherals at our Colorado facilities. This role focuses on timely ticket handling, site visits, and collaboration with higher-level teams in a healthcare environment.

The position requires strong customer service, Windows/MS 365 expertise, and IT security knowledge, with 2–5 years in healthcare IT preferred. On-site work with potential on-call rotations.

Qualifications

• Excellent customer service and ability to explain technical info in user-friendly terms.
• Knowledge of basic IT security practices and protocols.
• Deep knowledge of Windows operating systems and hardware.
• Understanding of advanced networking concepts.
• Excellent communication and problem-solving skills.
• Advanced understanding of Microsoft 365 and IAM.

Responsibilities

• Provides excellent customer service to end-users.
• Logs, triages, and manages IT support requests in a first-contact scenario.
• Provides advanced troubleshooting for hardware, software, and networking.
• Identifies and escalates more technically challenging issues to higher level teams.
• Documents solutions to increase efficiency and reduce first call resolution times.
• Performs advanced user and computer account management tasks.
• Performs regular site visits and field work.
• Works directly with higher-level support teams.
• Manages and Maintains end-user focused applications.
• Participates in On-Call rotations.
• Other duties as assigned.

Skills

Customer service

Windows OS

Networking concepts

Microsoft 365

IAM

Healthcare IT

Communication skills

Problem solving

Education

High school diploma

Associate degree

A+ Certification

Job description

IT End User Specialist II | Englewood, CO

Reporting to IT Business Applications Manager

Employment Type: Full Time. This position requires on-site support for multiple facilities in Colorado. Local candidates only.

Radiology Imaging Associates (RIA) is a physician-led radiology practice comprised of over 120 fellowship-trained radiologists delivering innovative diagnostic and interventional care across Colorado and beyond. Our IT team plays a crucial role in supporting that mission by ensuring high-performing, secure, and responsive technology systems.

Summary of Position:

The IT End User Specialist II provides advanced front-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. This role is responsible for opening, responding to, and resolving service tickets in a timely manner according to service level agreements. The IT End User Specialist II must have excellent problem-solving skills to diagnose, evaluate, and resolve complex problem situations or when appropriate, mature or route them to appropriate IT staff members.

Job Responsibilities:

• Provides excellent customer service to end-users
• Logs, triages, and manages IT support requests for end-users in a first-contact scenario.
• Provides effective advanced troubleshooting for common technical issues related to hardware, software, and networking.
• Identifies and escalates more technically challenging issues to higher level support teams
• Documents solutions to common issues to increase efficiency and reduce first call resolution times
• Provides advanced user and computer account management tasks
• Performs regular site visits and field work
• Works directly with higher-level support teams
• Manages and Maintains end-user focused applications
• Participates in On-Call rotations
• Other duties as assigned

Supervisory Responsibilities:

• None

Experience/Skill Requirements:

• Excellent customer service skills with the ability to convey technical information in user-friendly terms.
• Knowledge of basic IT security practices and protocols
• In depth knowledge of Windows operating systems and hardware
• Understanding of advanced network structures and concepts
• Excellent communication skills
• Excellent problem-solving and critical thinking skills
• Advanced understanding of Microsoft 365
• Advanced understanding of Identity and Access Management (IAM)
• 2-5 years of Healthcare IT experience, preferably in radiology
• Reliable transportation

Other Requirements:

• High school diploma or equivalent; Associate degree in computer science or related field - Preferred
• A+ Certificate - Preferred
• Must be able to work in small confined spaces (2x2')
• Must be able to regularly lift 50+ lbs

Compensation for this role is between $65,790 to $81,203 on an annual basis

In accordance with Colorado law, the range provided is Radiology Imaging Associates' reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis, and will remain open until filled.

Our benefits include:

• Medical, dental, and vision insurance
• Term life insurance, AD&D, and EAP
• Long Term Disability
• Generous Paid Time Off
• Paid holidays
• Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
• Profit-sharing 401(k) retirement plan
• Tuition reimbursement

Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits.