IT End User Specialist II

Radiology Imaging Associates / Invision Sally Jobe; Englewood (TN); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Long-term disability

Paid time off

Paid holidays

Voluntary protection

Benefits eligibility after 30 days

Job summary

Radiology Imaging Associates seeks an IT End User Specialist II to provide advanced front-line support for hardware, software, and peripherals. You will open and resolve service tickets and work with senior IT staff to solve complex issues, often onsite across Colorado facilities.

Ideal candidates have 2–5 years Healthcare IT experience (radiology preferred), strong Windows and M365 skills, and a commitment to user-friendly communication. Local on-site work is required.

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• A+ certification preferred.
• Must be able to work in small confined spaces (2x2).
• Must be able to regularly lift 50+ lbs.
• 2-5 years Healthcare IT experience, preferably in radiology.

Responsibilities

• Provides excellent customer service to end-users.
• Logs, triages, and manages IT support requests in a first-contact scenario.
• Provides advanced troubleshooting for hardware, software, and networking issues.
• Identifies and escalates more complex problems to higher level support.
• Documents solutions to increase efficiency and reduce first contact resolution times.
• Performs end-user and computer account management tasks.
• Participates in On-Call rotations.
• Maintains end-user focused applications and works with higher-level teams.

Skills

Customer service

IT security basics

Windows OS & hardware

Networking concepts

Problem solving

Microsoft 365

Identity & IAM

Healthcare IT experience

Reliable transportation

Education

High school diploma or equivalent; Associate degree preferred

A+ Certification preferred

Job description

IT End User Specialist II | Englewood, CO

Reporting to IT Business Applications Manager

Employment Type: Full Time. This position requires on-site support for multiple facilities in Colorado. Local candidates only.

Radiology Imaging Associates (RIA) is a physician-led radiology practice comprised of over 120 fellowship-trained radiologists delivering innovative diagnostic and interventional care across Colorado and beyond. Our IT team plays a crucial role in supporting that mission by ensuring high-performing, secure, and responsive technology systems.

Summary of Position:

The IT End User Specialist II provides advanced front-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. This role is responsible for opening, responding to, and resolving service tickets in a timely manner according to service level agreements. The IT End User Specialist II must have excellent problem-solving skills to diagnose, evaluate, and resolve complex problem situations or when appropriate, elevate or route them to appropriate IT staff members.

Job Responsibilities:

• Provides excellent customer service to end-users
• Logs, triages, and manages IT support requests for end-users in a first-contact scenario.
• Provides effective advanced troubleshooting for common technical issues related to hardware, software, and networking.
• Identifies and escalates more technically challenging issues to higher level support teams
• Documents solutions to common issues to increase efficiency and reduce first call resolution times
• Provides advanced user and computer account management tasks
• Performs regular site visits and field work
• Works directly with higher-level support teams
• Manages and Maintains end-user focused applications
• Participates in On-Call rotations
• Other duties as assigned

Supervisory Responsibilities:

• None

Experience/Skill Requirements:

• Excellent customer service skills with the ability to convey technical information in user-friendly terms.
• Knowledge of basic IT security practices and protocols
• In depth knowledge of Windows operating systems and hardware
• Understanding of advanced network structures and concepts
• Excellent problem-solving and critical thinking skills
• Advanced understanding of Microsoft 365
• Advanced understanding of Identity and Access Management (IAM)
• 2-5 years of Healthcare IT experience, preferably in radiology
• Reliable transportation

Other Requirements:

• High school diploma or equivalent; Associate degree in computer science or related field - Preferred
• A+ Certificate - Preferred
• Must be able to work in small confined spaces (2x2')
• Must be able to regularly lift 50+ lbs

Compensation for this role is between $65,790 to $81,203 on an annual basis

In accordance with Colorado law, the range provided is Radiology Imaging Associates' reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis, and will remain open until filled.

Our benefits include:

• Medical, dental, and vision insurance
• Term life insurance, AD&DD, and EAP
• Long Term Disability
• Generous Paid Time Off
• Paid holidays
• Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
• Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.