IT Support Analyst

Johnson Service Group; Chattanooga (TN); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k)

Weekly pay

Job summary

Johnson Service Group, Inc. seeks two IT End User Analysts to support the Chattanooga IT Customer Operations Center, onsite at the corporate office. The roles focus on delivering Tier 1 support and resolving routine hardware, software, and network issues in a fast-paced environment.

These developmental positions require strong communication and customer service, with on-call rotations and TVA clearance. Travel may be required to support project work as needed.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Foundational knowledge of IT infrastructure technologies.
• Strong communication and customer service skills.
• Willingness to obtain TVA Sensitive clearance and on-call rotations.
• Ability to travel as needed.

Responsibilities

• Provide Tier 1 support via phone, onsite, and walk-up desks.
• Troubleshoot and diagnose hardware, software, and network problems.
• Document workflows and user interactions in the ticketing system.
• Monitor systems and escalate issues as needed.
• Participate in 24/7 on-call rotations.

Skills

Communication

Problem-solving

Customer service

Education

Bachelor’s degree or equivalent in Computer Science, Engineering, Math, Business, or related field

Tools

Networking

Server operating systems

Databases

Virtualization

Storage area networks

Messaging systems

Job description

Job Title: IT End User Analyst (Level A) Location: Chattanooga, TN (Corporate Office / On-site) (TVA) Assignment Type: 12-Month Contract (Start Date: November 16, 2026 – End Date: November 15, 2027) Pay Rate: Up to $30.00 / hour

About the Role

We are seeking two highly motivated, customer-focused IT End User Analysts to join our team supporting the consolidated IT Customer Operations Center (ITCO) in Chattanooga, TN. In this developmental role, you will serve as the primary point of contact for technical support, delivering exceptional customer service and resolving routine hardware, software, and network issues in a fast-paced environment.

Key Responsibilities

• Support & Coordination: Provide Tier 1 phone, on-site, and Service Desk Window (walk-up) support for end users.
• Troubleshooting & Diagnostics: Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults using established processes and procedures.
• Ticketing & Documentation: Accurately document workflows and user interactions within the Ticket Management System and maintain technical instructions for standard processes.
• Monitoring & Escalation: Evaluate messages from IT monitoring tools, take proactive action to resolve and prevent infrastructure issues, and escal ...
• Coverage & Schedule: Provide shift rotational coverage as needed (including 24/7 availability when required for on-call rotations).

Minimum Qualifications & Requirements

• Education: A Bachelor’s Degree in Computer Science, Engineering, Math, Business, or a related field of study; or equivalent education, training, and professional experience.
• Technical Knowledge: Foundational knowledge (through education or hands-on experience) of one or more IT infrastructure technologies, such as: Networking and client-server architectures Server and desktop operating systems Databases, server virtualization, and storage area networks Messaging systems.
• Key Attributes: Exceptional communication skills, strong problem-solving abilities, and a commitment to delivering high-quality customer service.
• Clearance & Availability: Must be able to qualify for and maintain a TVA Sensitive clearance (or equivalent security clearance). Must be able and willing to assume on-call rotational assignments (including 24/7 availability as required).
• Ability to travel as needed to carry out project work or perform temporary duty at alternative sites based on business schedules.

Benefits

• JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer.

JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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